The Missing Link 1997 में स्थापित एक आईटी समाधान प्रदाता है, जो इन्फ्रास्ट्रक्चर, क्लाउड, साइबर सुरक्षा और ऑटोमेशन सेवाओं के माध्यम से व्यवसायों को अपनी तकनीक का प्रबंधन और आधुनिकीकरण करने में सहायता करता है। इसकी क्षमताओं में सार्वजनिक, निजी और हाइब्रिड क्लाउड वातावरण, प्रबंधित आईटी, नेटवर्किंग, डेटा सुरक्षा, प्रबंधित सुरक्षा, कमजोरियों का प्रबंधन, सुरक्षा जागरूकता प्रशिक्षण और एआई तथा डिजिटल टूल का उपयोग करके रोबोटिक प्रक्रिया ऑटोमेशन शामिल हैं। कंपनी साइबर सुरक्षा, एंटरप्राइज़ तकनीक और SaaS के क्षेत्रों में काम करती है और इसकी समावेशी तथा विविध टीम व्यावहारिक समाधानों पर केंद्रित है, जो व्यावसायिक संचालन को बेहतर बनाते हैं।
Senior Cybersecurity Service Delivery Coordinator
Coordinate managed security services for clients at The Missing Link, an Australian IT and cybersecurity provider. Oversee incidents, service levels, reporting and GSOC operations.
विवरण
- Build client relationships and maintain high-quality service delivery.
- Coordinate ITIL-aligned incidents, escalations, problems and changes.
- Prepare monthly service reports covering SLA and performance measures.
- Drive and support internal process improvement and automation work.
- Run service review and business review meetings.
- Coordinate GSOC resourcing and service requests.
- Handle service administration, including boards, billing and documentation.
आवश्यकताएँ
- At least 2–3 years of experience in service delivery or service management.
- ITIL v4 Foundation certification, or currently working toward it.
- Strong communication and stakeholder engagement skills.
- Excellent organisation and time management.
- Able to succeed in a fast-paced, collaborative workplace.
- Proactive, attentive to detail and focused on solutions.
- Experience in cybersecurity or IT services.
- Exposure to enterprise clients and managed services.
- Familiarity with major security technologies or vendors.
- Relevant credentials, such as CompTIA Network+, Security+ or vendor certifications.
- Experience in customer success or agile project settings.
लाभ
- Opportunity to join an award-winning Australian IT and cybersecurity company.
- Work in a fast-growing security division with significant impact.
- Collaborate with specialists in Blue Team, Red Team and Engineering.
- Career development and progression opportunities.
- Inclusive, supportive team culture that values collaboration and recognition.
- Flexible hybrid work arrangement.