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Continental Properties is a real estate development, property management, and investment firm. It acquires, develops, owns, and operates multifamily apartment communities, single-family rental neighborhoods under the Avanterra brand, hotels, and retail properties. Its work spans development, property operations, and investment management, including funds and services for accredited investors. The company also provides resident and tenant services and highlights careers across its business functions.
Multifamily Systems Operations Manager
Lead property technology operations, platform implementation, vendor partnerships, and AI-enabled workflows for Continental Properties’ residential communities. Manage and develop the Operations Support team while improving system adoption and service across communities.
संयुक्त राज्य
इलिनॉय
मिनेसोटा
विस्कॉन्सिन$1,00,000 – $1,30,000 / वर्ष
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीसंचालनविवरण
- Lead and develop technology-focused members of the Operations Support team.
- Support community teams with technical issues and new technology implementation.
- Review support tickets, guide projects, and coach team members.
- Own or share responsibility for core multifamily technology platforms.
- Manage platform configuration, integrations, and vendor performance.
- Coordinate setup and configuration with utility vendors.
- Review systems quarterly and align recovery plans with business needs.
- Guide technology evaluation and rollout from pilot testing through training and post-launch support.
- Connect community teams with vendor partners.
- Use feedback to improve systems and processes.
- Assess and standardize workflows across communities.
- Explore how AI can reshape processes.
- Lead change management for new platforms and process updates.
- Share updates and monitor adoption.
- Visit communities periodically and travel to the home office.
आवश्यकताएँ
- Bachelor’s degree in business, information systems, operations, or a related field, or equivalent experience.
- At least 3 years of experience in multifamily technology operations.
- Experience with multifamily platforms and workflows.
- Leadership experience in technology implementation and troubleshooting.
- At least 2 years of people management experience.
- A record of developing teams and delivering excellent service.
- Experience leading a remote team is preferred.
- Working knowledge of property management software.
- Working knowledge of CRM and leasing tools; Funnel experience is a plus.
- Working knowledge of utility billing systems.
- Working knowledge of resident communication platforms.
- Experience using AI to improve processes and workflows and deliver results.
- Availability for occasional holiday or weekend on-call coverage.
- Remote team members must live within a one-hour drive of a Continental community.
- Ability to travel to communities and the home office, about 25% of the time.
- Must pass a criminal background check after an offer.
लाभ
- Paid professional memberships.
- Certification support.
- Tuition reimbursement.
- Eight free counseling sessions each year.
- Additional wellness resources.
- Generous vacation time.
- Nine paid holidays.
- Friday half-days during designated months.
- Informal gatherings, lunches, community events, and company events.
- Volunteer opportunities.
- Inclusive culture initiatives and Business Resource Groups.
- Annual performance incentive based on company goals and achievements.
- Medical, dental, and vision plans.
- Flexible spending accounts.
- 401(k) plan with company match.
- Company-paid life and disability insurance.
- Six weeks of paid parental leave.
- Family-forming and fertility resources.
- Up to 12 weeks of leave for birth mothers.
- Remote work available to candidates in Illinois, Wisconsin, or Minnesota.
- Wisconsin-based team members follow a hybrid schedule with three office days each week.
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