Sokin
Sokin
51 – 200 Zaposleni
FinanceFintech
Sokin je fintech podjetje, ki razvija finančne storitve za podjetja, ki poslujejo čez meje. Njegova večvalutna platforma podpira prenos, hranjenje in menjavo več kot 100 valut prek enega sistema ter omogoča dostop do konkurenčnih deviznih tečajev. Z izboljševanjem plačilnih poti in večjo preglednostjo mednarodnega pretoka denarja Sokin organizacijam pomaga učinkoviteje upravljati čezmejne transakcije z manj skritimi stroški.

Technical Operations Manager, Sokin (Hybrid, New York)

Lead global technical operations for Sokin’s payments platform, covering endpoint security, identity, networks and compliance. The role supports teams across New York and Toronto.

Opis

  • Lead and improve core technical operations across security, endpoint management, identity, networking, resilience and service management.
  • Investigate security alerts, suspicious activity, endpoint vulnerabilities and configuration gaps with Microsoft Defender and related tools.
  • Investigate and contain incidents, coordinate remediation, identify root causes and implement follow-up improvements.
  • Oversee the security, compliance and operational health of Windows and macOS endpoints worldwide.
  • Manage device enrollment, MDM, compliance policies, security baselines, encryption, application deployment and configuration.
  • Lead endpoint vulnerability and patch remediation, and report on compliance.
  • Administer and improve Microsoft Entra ID, Conditional Access, MFA, SSO, SCIM, enterprise applications, groups and identity protection.
  • Manage employee joiner, mover and leaver processes, and improve access governance and automation.
  • Resolve complex secure-access and networking issues across endpoint, identity, DNS, network, proxy, firewall, certificate and application layers.
  • Support secure office and remote connections, office networks, vendor escalations and connectivity resilience.
  • Manage technical operations security and compliance controls in Vanta, and support readiness for ISO 27001, SOC 2, PCI DSS and GDPR.
  • Use Jira and Jira Service Management to track incidents, requests, problems, changes, access, SLAs, operational work and backlogs.
  • Build automation with PowerShell, APIs and workflow platforms.
  • Maintain runbooks, procedures, knowledge articles, technical documentation, inventories and audit evidence.
  • Oversee hardware and software lifecycles, licensing and onboarding of technology tools.
  • Coordinate regional office technology, vendors, connectivity, Wi-Fi, meeting rooms, printing and end-user equipment.
  • Mentor technical operations specialists and work with Security, SRE, Engineering, HR, Legal, Compliance and business teams.
  • Report operational health, risks, incidents, dependencies and improvement priorities to leaders and stakeholders.

Zahteve

  • At least 7 years of experience in technical operations, security operations, systems engineering, infrastructure or a related field.
  • Experience operating and improving technology or security controls across distributed, multi-region environments.
  • Experience owning technical services or capabilities throughout their operational lifecycle.
  • Strong hands-on experience managing and securing Windows and macOS endpoints.
  • Strong MDM or endpoint management experience with tools such as Intune, Iru/Kandji, Jamf, ManageEngine Endpoint Central or equivalents.
  • Strong practical experience with Microsoft security and identity tools, especially Microsoft Defender and Entra ID.
  • Practical networking and troubleshooting knowledge spanning DNS, DHCP, TCP/IP, routing, NAT, firewalls, proxies, VPNs, Wi-Fi, certificates and TLS/SSL.
  • Experience with Zscaler or a comparable secure access or SSE platform.
  • Experience managing vulnerabilities, patching, security baselines and remediation tracking.
  • Working knowledge of ISO 27001, SOC 2 and/or PCI DSS controls and audit requirements.
  • Strong scripting and automation skills, particularly with PowerShell, plus the ability to work with APIs and workflow automation.
  • Experience with Jira, Jira Service Management or a comparable ITSM platform, and structured operational processes.
  • Authorization to work in the jurisdiction where the candidate will be based.
  • Availability to work outside standard hours when needed.

Ugodnosti

  • Hybrid work arrangement.
  • Work with a globally distributed workforce.
  • Inclusive and diverse workplace culture.
  • Environment focused on collaboration and innovation.
  • Potential to collaborate across global teams and functions.

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