Kaseya
Kaseya
Kaseya develops IT management software for managed service providers and internal IT departments. Its product suite brings together endpoint management, cybersecurity, backup and recovery, and compliance tools, with AI features intended to automate routine IT work and support more efficient service delivery. Kaseya operates in cybersecurity, SaaS, and enterprise software, and its hiring spans teams building and supporting technology for IT operations.

Peer Success Manager, Remote UK

Onboard MSP partners into Kaseya’s TruPeer peer groups across EMEA. Lead onboarding calls, train partners on program processes, and coordinate their handoff to Program Managers.

Apraksts

  • Lead onboarding calls that cover partner logistics
  • Help partners attend scheduled calls and complete follow-up actions
  • Prepare partners to join their peer group, known as a Pod
  • Hand partners over to their Program Manager
  • Guide new partners through individual meetings
  • Train partners to use peer systems and follow program processes
  • Explain expectations for peer participation and program outcomes
  • Keep up to date as the program grows
  • Support the Program Management team as needed
  • Attend quarterly meetings and build connections with partners
  • Provide logistical support

Prasības

  • Communicate effectively
  • Be an enthusiastic team contributor
  • Be able to present and guide partners through onboarding calls
  • Be able to train partners on peer systems and processes
  • Be able to set expectations for partner participation and program success
  • Be able to stay informed about a growing program
  • Be able to provide logistical support
  • Be willing and able to travel to quarterly meetings
  • Education is optional

Priekšrocības

  • Travel to quarterly meetings
  • Equal employment opportunity protections

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