Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
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Senior Citrix VDI Infrastructure Engineer (Remote, Latin America)
Lead Citrix and related VDI environments for IT services clients across Latin America. Own image management, incident response, automation, optimization, and enterprise VDI project delivery.
Сипаттама
- Manage golden images and machine catalogs through building, patching, testing, release, and rollback.
- Resolve session, profile, and application delivery problems involving logon times, profile containers, printing, peripherals, and protocol performance.
- Administer VDI access components, including gateways, brokers, certificates, and MFA integrations.
- Act as the technical lead for VDI-related incidents and coordinate effective resolution.
- Optimize host pools and delivery groups based on session and resource utilization data.
- Oversee autoscaling, power controls, and cloud resource consumption.
- Automate image creation, catalog maintenance, and health checks with scripts and platform APIs.
- Produce root cause analyses, follow formal change processes, and keep technical documentation current.
- Direct VDI engagements from scope definition and estimation through design, migration, and implementation.
- Deliver client status updates and practical best-practice recommendations.
- Coach and support junior engineers.
- Coordinate with infrastructure, networking, and service desk teams.
- Partner with a global network operations center for first-line monitoring and triage.
Талаптар
- At least 12 years of experience in infrastructure engineering.
- Three or more years specializing in VDI or end-user computing platforms.
- Fluent English communication skills.
- Deep, hands-on ownership of at least one enterprise VDI platform: Citrix Virtual Apps and Desktops or DaaS, Azure Virtual Desktop, or Omnissa Horizon.
- Practical familiarity with the other two listed VDI platforms.
- Strong administration skills across Windows Server and Windows client environments, including Group Policy, Intune, and profile management.
- Working knowledge of the compute, storage, and networking foundations supporting VDI, including VMware vSphere or Azure, shared storage, load balancing, DNS, and certificates.
- Ability to automate with AI tools, PowerShell or equivalent scripting, and direct platform API integrations.
- Experience preparing formal root cause analyses and operating within structured change management procedures.
- Clear client communication skills and the ability to work independently across multiple customer environments.
- Previous MSP or comparable multi-client experience, preferably supporting several customer environments simultaneously.
- Associate's or bachelor's degree in information technology or a related discipline, or equivalent practical experience.
- Preferred: Citrix, Microsoft AZ-140, Omnissa VDI, or comparable virtualization certification.
- Preferred: Experience with application layering or packaging and GPU-supported or graphics-intensive workloads.
- Preferred: Experience using VDI monitoring and analytics tools such as Citrix Director, ControlUp, or Azure Monitor.
Артықшылықтар
- Remote work arrangement.
- Work from home.
- Work remotely from anywhere in Latin America.
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