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SGS is a global Testing, Inspection, and Certification (TIC) company that helps organizations verify quality, strengthen integrity, and manage risk across industries. Its services span business assurance, connectivity and products, digital trust, health and nutrition, and industrial and environmental solutions. SGS also supports sustainability initiatives through climate action services and its IMPACT NOW ESG portfolio. With operations worldwide and a history dating to 1878, the company offers career opportunities across sectors including consulting, healthcare, and food and beverage.
UX Designer III – United States Remote
SGS is seeking a UX Designer III to lead research, interaction design, and content standards for the HHS TTA Hub data platform. This fully remote role supports Federal, regional, and contractor users.
Description
- Lead UX research for Federal, regional, and contractor audiences
- Plan and conduct user interviews and usability studies
- Produce user journeys, wireframes, prototypes, and related design deliverables
- Guide design handoffs and partner with product and engineering through implementation
- Create accessible mobile and desktop workflows aligned with the U.S. Web Design System
- Assess experiences with assistive-technology users when appropriate
- Act as the team’s content strategist and writer
- Define consistent content patterns across the TTA Hub
- Review and approve user guide, onboarding, and training copy prepared by the Training Specialist
- Maintain UX research materials and product and UX strategy documentation
- Create and maintain acceptance evidence for relevant sprints
- Apply human-centered design, information architecture, interaction design, and accessible content practices throughout the product lifecycle
- Support the HHS Administration for Children and Families TTA Hub data platform
Requirements
- At least seven years of experience delivering end-to-end UX work for production services
- A portfolio showing user research, interaction design, and successfully launched products
- Bachelor’s degree in design, human-computer interaction, or a related discipline, or equivalent portfolio-supported experience
- Proven expertise in human-centered design
- Experience with information architecture and interaction design
- Strong user research and usability testing capabilities
- Experience designing accessible digital content and user experiences
- Experience in visual design and prototyping
- Ability to turn user research and requirements into practical design solutions
- Ability to create clear, consistent user-facing content and content standards
- U.S. citizenship
- Ability to obtain and retain a Public Trust clearance
- Ability to obtain a Personal Identity Verification card
- Preferred: Experience using the U.S. Web Design System
- Preferred: Familiarity with Section 508 accessibility requirements
- Preferred: Experience conducting or supporting Web Content Accessibility Guidelines testing
- Preferred: Experience designing complex data-entry workflows and dashboards
- Preferred: Experience conducting user research with Federal stakeholders
Benefits
- Full-time schedule with core hours from 10:00 a.m. to 4:00 p.m. Eastern
- Occasional travel may be required
- Equal Opportunity Employer
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