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Wonder
Wonder
201 – 500 Employees
H1B Visa SponsoreCommerceFood & BeverageHealthcare
Wonder is a food and beverage company building a flexible food hall experience around delivery, pickup, and dine-in. It partners with award-winning chefs and restaurants, including Michelin-starred culinary talent and other recognized food experts, to offer a broad selection of restaurant-quality dishes. Customers can combine meals from multiple restaurant partners in a single order, bringing varied dining options to homes across the Tri-State area. Wonder’s model brings together curated cuisine, restaurant partnerships, and eCommerce convenience in one service.
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Strategic Partnerships Manager, SMB

Grow Grubhub’s small and midsize merchant accounts for Wonder by strengthening retention, attracting diners, increasing revenue, securing renewals, and expanding partner relationships.

USUnited StatesMAMassachusettsNYNew York
$96,960 – $121,200 / year
HybridFull-timeMiddleSeniorEnglish RequiredAccount ManagerSales
SFDC

Description

  • Oversee key SMB merchant accounts in priority markets.
  • Strengthen partner relationships and hold regular business reviews to improve Grubhub accounts.
  • Increase diner acquisition and conversion, grow revenue, retain partners, and reduce churn.
  • Create and carry out strategic account plans.
  • Act as the main contact for strategic accounts and represent their needs internally.
  • Give accounts an emergency contact number and remain available or provide an alternative contact.
  • Find and pursue upsell, cross-sell, and account expansion opportunities.
  • Oversee partner agreement renewals.
  • Work with Sales, Marketing, Product, and other teams to develop solutions for partners.
  • Share data-based insights and strategic advice with partners.
  • Visit key partners and attend industry events.

Requirements

  • Must be based in the Boston, Massachusetts area or New York City.
  • Native-level English fluency is required.
  • Mandarin or Spanish fluency is strongly preferred.
  • Bachelor’s degree or equivalent experience, along with a high school diploma or GED.
  • Four to six years of account management or enterprise account management experience.
  • Experience working with or selling to restaurant owners is a major plus.
  • Restaurant industry experience is a plus.
  • Strong computer skills, including proficiency with Microsoft Office and Google products.
  • Ability to learn new software quickly.
  • Experience with Salesforce or a similar CRM is a plus.
  • Ability and motivation to find solutions for merchants.
  • Strong spoken and written communication skills.
  • Strong organizational and time management skills.
  • Confidence making outbound calls.
  • Willingness and ability to travel and meet restaurant partners in person.
  • A record of meeting and exceeding goals.
  • Ability to manage multiple tasks, take initiative, solve problems, and use time effectively.
  • Positive attitude and ability to work in a fast-paced, growing environment.
  • Must be authorized to work in the United States; Wonder does not sponsor employment visas for this role.

Benefits

  • Uncapped commission.
  • Equity.
  • 401(k) plan.
  • Choice of medical, dental, and vision plans.
  • Company-paid short- and long-term disability coverage.
  • Paid time off, including flexible time off for exempt employees.
  • Paid vacation for non-exempt employees.
  • Paid sick leave as required by applicable law.
  • Paid parental leave.
  • Discounted meals.
  • Exclusive perks across the Wonder family of brands.

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