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Cisco is an enterprise technology company focused on networking, security, and digital infrastructure. Its portfolio includes routers, switches, optical transceivers, programmable silicon, edge computing platforms, Webex collaboration tools, observability products, AI-enabled software, and cloud-managed services. Cisco serves enterprises, service providers, and governments, supporting the design, operation, and security of large-scale networks and data centers through technology, professional services, training, and ongoing support.
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Site Reliability Engineer, FedRAMP — Cisco (Hybrid)

Operate AWS and Kubernetes infrastructure for Cisco Webex for Government. Strengthen reliability, automation, security, and FedRAMP compliance.

USUnited StatesMAMassachusettsNCNorth Carolina
$128,600 – $184,900 / year
HybridFull-timeMiddleSeniorEnglish RequiredDevOps Engineer
AWSCloudDistributed SystemsDockerGoGrafanaJavaJenkinsKubernetesLinuxMicroservicesPrometheusPythonSplunkTerraform

Description

  • Deploy and maintain resilient AWS and Kubernetes infrastructure and microservices for the Webex for Government environment
  • Monitor service health and diagnose complex incidents in a 24/7 production setting
  • Restore service rapidly during production incidents
  • Automate recurring operational tasks and infrastructure provisioning
  • Increase deployment safety, efficiency, and consistency
  • Support identity and access management, logging, system hardening, vulnerability remediation, and ongoing FedRAMP monitoring
  • Partner with engineering, security, and compliance teams to address operational risks and improve reliability
  • Create documentation, runbooks, and incident reports
  • Help deliver secure, dependable cloud services to U.S. government customers

Requirements

  • Bachelor’s degree in computer science, engineering, or a related field with 5+ years of relevant experience, or equivalent practical experience
  • 5+ years of software development or automation experience with Java, Go, Python, or a comparable programming language
  • Background testing, troubleshooting, and maintaining code
  • Experience supporting AWS cloud infrastructure, production services, DevOps, platform engineering, or Site Reliability Engineering
  • Experience administering Linux and resolving application, system, or network issues in production or production-like environments
  • Hands-on experience with Kubernetes, Docker, microservices, and cloud-native application deployment and troubleshooting
  • Experience with Git, CI/CD pipelines, and infrastructure-as-code or automation using tools such as Terraform, Python, Bash, or Go
  • Experience operating services in FedRAMP, government cloud, or another regulated environment
  • Experience working with logs, metrics, dashboards, and alerts through tools such as Prometheus, Grafana, CloudWatch, CloudTrail, Elastic Stack, or Splunk
  • Experience supporting CI/CD pipelines and automated production deployments with GitLab or Jenkins
  • Experience with highly available, multi-region distributed systems, capacity planning, and disaster recovery
  • Strong written and verbal communication abilities
  • Experience producing runbooks, troubleshooting guides, operational procedures, and audit documentation
  • Experience taking part in on-call rotations, production incident response, root-cause analysis, or post-incident reviews
  • Understanding of Incident Commander responsibilities
  • U.S. citizenship is required because the work can only be performed by a U.S. citizen on U.S. soil

Benefits

  • Medical, dental, and vision insurance
  • 401(k) plan with a Cisco matching contribution
  • Paid parental leave
  • Short- and long-term disability coverage
  • Basic life insurance
  • Cisco restricted stock unit grants may be available and vest after continued employment
  • 10 paid holidays for each full calendar year
  • One floating holiday for non-exempt employees
  • One paid birthday day off
  • Paid year-end holiday shutdown
  • Four paid personal wellness days
  • 16 paid vacation days per full calendar year for non-exempt employees
  • Flexible vacation time with no defined limit for eligible exempt employees
  • 80 hours of sick time provided on the hire date and each January 1 thereafter
  • Up to 80 hours of unused sick time carried forward
  • Additional paid leave for critical or emergency family matters
  • Optional 10 paid volunteer days per full calendar year
  • Annual bonuses for non-sales roles, subject to Cisco policies

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