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Motive develops an AI-powered operations platform for businesses that manage vehicles, equipment, and mobile workforces. Its software brings together driver safety monitoring, fleet and equipment management, workflow automation, and spend management to give organizations clearer operational visibility and help control costs. Motive serves industries including logistics, construction, food and beverage, oil and gas, and the public sector, supporting safer and more efficient fleet operations.
Senior Collections Analyst, Enterprise Accounts
Lead collections for large U.S. enterprise and strategic accounts at Motive, a fleet-operations technology company. Focus on recovering cash, forecasting risk, and resolving billing issues across teams.
Description
- Manage collections strategy and execution for large U.S. enterprise and strategic accounts.
- Set collection priorities using balances, aging, payment patterns, disputes, and risk.
- Create and update account collection plans, stakeholder maps, payment schedules, and escalation routes.
- Build relationships with customer finance and accounts-payable contacts as their collections point of contact.
- Record and track payment commitments, follow up on missed dates, and escalate significant risks.
- Work with Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to resolve invoice, contract, purchase order, service, and payment-blocking issues.
- Keep account records current, including invoice status, dispute reasons, payment commitments, and collection forecasts.
- Share cash, aging, and at-risk account updates, explaining forecast revisions and significant variances.
- Flag credit, delinquency, and bad-debt exposure, and support reserve, write-off, and close discussions.
- Lead or participate in reviews of high-risk and strategically important accounts.
- Spot process, policy, reporting, and system problems; recommend and help deliver scalable improvements and automation.
- Coordinate account transitions, coverage, and escalation standards with the global collections team.
- Report to the Senior Manager of Collections.
- Work as a senior individual contributor without direct reports.
Requirements
- At least five years of experience in collections, accounts receivable, or finance operations.
- Extensive experience designing and scaling collections processes, including automation, dunning strategies, and high-volume, low-touch recovery models.
- Experience applying automation and AI to improve workflows, prioritization, and collection results.
- Experience managing portfolio and account health, invoice status, collections forecasts, and timely cash application.
- Experience with international collections in markets such as Canada and the UK or EU.
- Strong analytical ability and sound business judgment.
- Ability to use data to guide decisions and outcomes.
- Ability to work across Revenue Accounting, Billing, Order Management, and customer-facing account teams.
- A record of managing enterprise and strategic collections in relationship-sensitive settings.
- Strong Zuora Billing experience preferred; experience with other billing or ERP platforms is a plus.
- Bachelor’s degree in finance, accounting, business, or a related field.
- Authorization to receive and access commodities and technologies controlled under the U.S. Export Administration Regulations.
- Employees must be authorized to access Motive products and technology.
Benefits
- Health, pharmacy, vision, and dental coverage.
- Paid time off.
- Sick leave.
- Short-term disability coverage.
- Long-term disability coverage.
- Life insurance.
- 401(k) contribution.
- Restricted stock units may be available for some roles.
- Some interviews or new-hire training sessions may take place in person at a global office.
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