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PNC is a diversified financial services and banking company with career opportunities spanning roles across its organization. Its workplace approach emphasizes inclusion, accessibility, diversity, and community involvement, with recruiting pathways for students, graduates, and veterans. PNC also highlights its commitment to equal opportunity and compliance with employment laws, making its careers relevant to candidates seeking a large financial-services employer with a broad range of professional possibilities.
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Senior Business Analyst, Retail Bank Operations — PNC, Pittsburgh (Onsite)

Lead requirements, process improvement, and reporting analysis across PNC’s retail banking operations. Support branch, ATM, lending, payments, and collections functions.

USUnited StatesALAlabamaOHOhioPAPennsylvania
$52,500 – $105,000 / year
On-siteFull-timeSeniorEnglish RequiredBusiness Analyst

Description

  • Investigate, gather, and interpret business requirements
  • Help develop and review processes, procedures, workflow analytics, and reporting
  • Advise clients on business designs, problem-solving, and analysis in support of project management
  • Create and maintain relevant policy and procedure documentation
  • Independently identify the requirements needed to execute and improve business processes
  • Support clients and technology teams with business analysis expertise and problem-solving throughout the analysis lifecycle
  • Work with subject-matter experts and business stakeholders to translate needs, processes, and procedures
  • Explain moderately complex business requirements to stakeholders and technology teams
  • Conduct gap analysis and support future-state business process modeling for clients
  • Provide occasional overnight and weekend support outside standard shifts

Requirements

  • A university or college degree is typically required; an equivalent combination of education, job-specific certifications, and experience may be accepted instead
  • Bachelor’s degree
  • At least 2 years of relevant professional experience
  • Understanding of business needs and processes
  • Data analytics capability
  • Decision-making skills
  • Management reporting knowledge
  • Ability to prioritize work
  • Knowledge of the Waterfall model
  • Analytical thinking
  • Business assessment skills
  • Consulting skills
  • Effectiveness measurement
  • Information capture
  • Modeling of data, processes, events, and objects
  • Problem-solving skills
  • Process management
  • Project management
  • Requirements analysis
  • Business knowledge of software products; employment visa sponsorship is not available, and PNC will not participate in STEM OPT for this position.
  • benefits

Benefits

  • Medical and prescription drug coverage with a Health Savings Account option
  • Dental and vision coverage options
  • Life insurance for employees and eligible spouses or children
  • Short- and long-term disability coverage
  • 401(k) plan with PNC matching contributions
  • Pension plan
  • Employee stock purchase plan
  • Dependent care reimbursement account
  • Backup child and elder care
  • Reimbursement for adoption, surrogacy, and doula expenses
  • Educational assistance, including full payment for select programs
  • Wellness program with financial incentives
  • Maternity and parental leave
  • Up to 11 paid holidays annually
  • Nine occasional absence days annually, unless otherwise required by law
  • 15 to 25 vacation days annually, based on career level

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