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Banner Health
Banner Health
H1B Visa SponsorHealthcareHealthcare Insurance
Banner Health is a healthcare system providing a broad range of patient services, including emergency and urgent care, imaging, surgery, maternity, hospice, telehealth, and orthopedics and sports medicine. Its care network combines in-person treatment with digital tools designed to help patients manage healthcare more easily and access services across different settings.
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Remote Pre-Service Representative – Arizona

Register patients for outpatient procedures, verify insurance coverage, and prepare cost estimates for Banner Health. Help patients understand their financial responsibility and arrange payment plans when needed.

USUnited StatesAZArizona
$18 – $27 / hour
RemoteFull-timeJuniorNo degree requiredEnglish RequiredGeneralRepresentative

Description

  • Register and financially clear patients for upcoming outpatient procedures.
  • Verify demographic and insurance details, eligibility, and coverage benefits.
  • Prepare patient cost estimates using estimation tools.
  • Review outstanding balances and collect amounts owed by patients.
  • Explain insurance coverage, financial responsibility, estimates, payment options, and No Surprises Act protections.
  • Arrange payment plans for patients unable to pay their full balance.
  • Obtain or confirm authorizations for scheduled procedures.
  • Prioritize and complete assigned daily worklists.
  • Work with scheduling teams, ordering providers, and insurers to clear patient accounts.
  • Meet monthly collection goals and productivity standards.
  • Handle phone inquiries from internal and external customers.
  • Address patient concerns and escalate issues when needed.
  • Attend required training, educational sessions, and facility department meetings.
  • Carry out other assigned duties.

Requirements

  • High school diploma or GED.
  • One to two years of customer service or finance-related work experience.
  • At least one to two years of related health insurance experience.
  • Strong verbal and written customer service and interpersonal skills.
  • Knowledge of insurance guidelines, financial counseling, negotiation, and prioritization.
  • Ability to manage multiple tasks and respond to issues in a changing work environment.
  • Experience using office productivity software, including Microsoft Outlook and Excel.
  • General computer proficiency for effective office work.
  • CHAA certification is preferred.
  • Knowledge of medical terminology is preferred.
  • Previous electronic medical record experience is preferred.
  • Successful completion of a post-offer occupational health assessment, drug screening, and background check.
  • Registry and per diem roles do not guarantee hours and do not include medical benefits or paid time off.

Benefits

  • Competitive pay.
  • Paid orientation and training.
  • Weekly pay.
  • Pre-tax 403(b) retirement plan.
  • Employee Assistance Program resources.
  • Wellness program.
  • Discounted entertainment tickets.
  • Restaurant and shopping discounts.

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