LogoFresh Jobs Ahead
Volunteers of America Western Washington
Volunteers of America Western Washington
501 – 1,000 Employees
CharityNon-profitSocial Impact
Volunteers of America Western Washington is a regional nonprofit providing social services and community support across Western Washington. Founded in 1898, the organization works with professional staff, volunteers, and community supporters across programs addressing food insecurity, homelessness, crisis care, behavioral health, early learning, housing, and support for people with developmental and intellectual disabilities. Its work also includes workforce development, dispute resolution, fair housing, volunteer and donation programs, community resource centers, and event venue rentals.
LinkedIn
Company Jobs

Remote Crisis Counselor, Washington

Provide phone-based crisis intervention, suicide prevention, and brief counseling for Volunteers of America Western Washington. Assess clients, coordinate evaluations, and support regional crisis-line services.

USUnited StatesWAWashington
$25 – $27 / hour
RemoteFull-timeJuniorEnglish RequiredCounselor

Description

  • Provide crisis intervention, suicide prevention, and brief counseling to people experiencing emotional distress.
  • Assess clients according to regional and program policies.
  • Guide each interaction toward timely, effective support suited to the client’s needs.
  • Document client interactions accurately and efficiently.
  • Meet or exceed performance targets set by program goals.
  • Use current technology to engage with clients and community members.
  • Conduct assessments and consultations, and coordinate services.
  • Triage requests for in-person mental health evaluations and dispatch appropriate teams.
  • Attend staff meetings and local and regional training.
  • Mentor and coach new staff.
  • Provide backup coverage for other Regional Crisis Line and 988 programs as needed.
  • Help maintain a workplace grounded in integrity, respect, and accountability.
  • Take on other duties as assigned.

Requirements

  • Bachelor’s degree in psychology, social work, or a related field.
  • At least one year of experience in a healthcare contact center or mental health counseling.
  • Agency Affiliated Counselor registration, or an equivalent credential, is required within 30 days of starting and must remain active throughout employment.
  • Pass a typing test at 35 words per minute or faster.
  • Fluent spoken and written English.
  • Proficiency in motivational interviewing and active listening.
  • Strong problem-solving and information-gathering skills.
  • Excellent communication skills for conveying information clearly and effectively.
  • Ability to multitask, including speaking and typing at the same time.
  • Efficient documentation skills in electronic medical records.
  • Home internet with at least 100 Mbps download and 10 Mbps upload speeds.
  • Provide a recent internet speed test result as proof.
  • A secure wired Ethernet connection is required; Wi-Fi is not accepted.
  • Satellite internet services, including HughesNet, Starlink, and Visat, are not supported.

Benefits

  • Up to 200 hours of vacation time.
  • Up to 108.64 hours of sick time.
  • Nine paid holidays and two paid floating holidays each year.
  • Medical, dental, and vision coverage.
  • Health Savings Account (HSA).
  • Flexible Spending Accounts for medical and dependent care expenses.
  • Free Employee Assistance Program.
  • 403(b) retirement plan with employer matching.
  • Professional development opportunities.

Related Jobs

SPERTON - Where Great People Meet

Smart Home Automation Business Development Executive

SPERTON - Where Great People Meet
51 – 200 Employees
INIndia
₹40,000 / month
HybridFull-timeJuniorEnglish RequiredBusiness Development Rep
IoT

Drive sales of Smartwitz Marketing Solutions’ smart home automation products in Navi Mumbai. Manage client relationships, demonstrations, proposals, and opportunities through installation.

Open