Texas Health Action is a community-informed 501(c)(3) healthcare nonprofit serving LGBTQIA+ people and individuals affected by HIV. Since 2015, the organization has worked to make quality health services more accessible through stigma-free care, community outreach, and education. Its Kind Clinic program provides Central Texans with sexual health services such as PrEP and PEP access, HIV and STI testing, STI treatment, and gender-affirming care in a safe, supportive environment.
PrEP Retention Specialist – South Austin
Support people using PrEP for HIV prevention by coordinating medication adherence, refills, appointments, and care barriers at Texas Health Action. The role serves patients across Texas.
Description
- Guide new PrEP patients through treatment initiation and adjustment to daily medication.
- Send appointment reminders and confirm patients can access medication at pharmacies.
- Discuss side effects and check medication adherence during each patient’s first 30 days.
- Coordinate timely prescription refills and follow-up visits for established patients.
- Connect patients with clinical staff and advocates to resolve medication, insurance, and copay obstacles.
- Explain PrEP, medication adherence, and healthy sexual practices to patients.
- Keep in regular contact with patients to encourage service use and satisfaction.
- Help patients book or reschedule missed appointments.
- Identify, document, and relay patient concerns and obstacles to care.
- Record clinical information and patient communications in electronic medical record systems.
- Complete at least six PrEP patient follow-ups per hour using the KIND Retention Dashboard.
- Carry out other related duties as needed.
Requirements
- High school diploma or GED.
- Current Basic Life Support (BLS) certification, or ability to obtain it before the hire date.
- Three years of experience in HIV prevention, testing, outreach, or a related field.
- Six months of paid or volunteer experience with marginalized communities, including LGBTQIA+ communities and communities of color.
- Strong understanding of HIV and STI prevention and their effects on service delivery.
- Basic computer skills, including Windows and Microsoft Outlook, Word, and Excel.
- Ability to protect confidential information in accordance with HIPAA standards.
- Strong diplomacy, tact, customer service, interpersonal communication, and cultural sensitivity.
- Well-developed spoken and written English communication skills.
- Ability to work effectively under pressure with minimal supervision.
- Ability to engage effectively with diverse people, including people in crisis or reluctant to engage with organizations.
- Ability to manage time and handle multiple tasks effectively.
- Ability to work productively with other departments, employees, professionals, partners, and organizations.
- Availability for a usual 40-hour work week; some weekend work may be required.
- Ability to manage conflict and negotiate mutually beneficial solutions.
- Consistent follow-through on tasks and assignments.
Benefits
- Medical, dental, and vision health care plan.
- 403(b) retirement plan.
- Basic and voluntary life insurance, including accidental death and dismemberment coverage.
- Paid vacation, sick leave, and holidays.
- Short- and long-term disability coverage.
- Training and development.
- Parental leave.
- Longevity pay.