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mcfa is an SBA-certified, Service-Disabled Veteran-Owned Small Business serving government agencies and private-sector clients through construction, logistics, defense, strategy, planning, and project management services. Founded in 2003, the company supports facility and installation projects from early planning through development, financing, management, and delivery. Its DNA methodology—Discover, Navigate, Accelerate—guides the development of practical technical and financial solutions aligned with mission requirements, with a focus on sustainable execution, schedule performance, and budget control.
Operations Manager - Raleigh Hybrid
Lead processing operations for a construction technology startup by scaling workflows, supporting distributed teams, and improving throughput, quality, and client delivery.
Description
- Develop and implement processes and standards that create a consistent, repeatable operating system
- Oversee the full processing workflow from intake and estimation through quality assurance and delivery
- Achieve throughput and quality objectives as operational volume increases
- Lead and expand a distributed operations team through hiring, training, capacity planning, and performance management
- Analyze operational data to uncover bottlenecks, wasted time, rework, and quality issues
- Test process changes with the team, evaluate results, and standardize improvements that work
- Partner with Product and Engineering to turn operational challenges into prioritized tickets
- Confirm that product changes resolve operational needs effectively
- Lead the onboarding of new client requirements so estimators can apply established preferences without repeating discovery for each plan
Requirements
- Demonstrated success managing teams in service delivery, operations, production, BPO, or a comparable environment
- Experience creating workflows, operating standards, and quality systems
- Training in Lean Processing and Six Sigma
- Background in designing and implementing process improvements
- Proficiency with operational data analysis, spreadsheets, and dashboards
- Ability to use data to identify root causes and establish performance metrics
- Basic knowledge of U.S. construction, commercial or residential, or the ability to develop it quickly
- Experience recruiting and training team members
- U.S.-based
- Willingness to travel intermittently to Raleigh, North Carolina
- Experience interpreting construction plans or working with Bluebeam, PlanSwift, or Revit is a plus
- Experience in multifamily construction or production homebuilding is a plus
- Formal education or training in operations theory is a plus
- Junior product management experience, including writing specifications or tickets, prioritizing backlogs, and collaborating with engineers, is a plus
- Experience scaling operations teams across countries or time zones is a plus
Benefits
- Equity participation
- Performance bonus
- Comprehensive medical, dental, and vision coverage
- Paid time off
- Remote or hybrid work arrangement
- Opportunities to travel
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