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mcfa एक SBA-प्रमाणित, सेवा-अक्षम पूर्व सैनिक के स्वामित्व वाला लघु व्यवसाय है, जो निर्माण, लॉजिस्टिक्स, रक्षा, रणनीति, योजना और परियोजना प्रबंधन सेवाओं के माध्यम से सरकारी एजेंसियों और निजी क्षेत्र के ग्राहकों की सेवा करता है। 2003 में स्थापित यह कंपनी प्रारंभिक योजना से लेकर विकास, वित्तपोषण, प्रबंधन और कार्यान्वयन तक सुविधाओं और प्रतिष्ठान परियोजनाओं का समर्थन करती है। इसकी DNA पद्धति—Discover, Navigate, Accelerate—मिशन की आवश्यकताओं के अनुरूप व्यावहारिक तकनीकी और वित्तीय समाधानों के विकास का मार्गदर्शन करती है, जिसमें टिकाऊ क्रियान्वयन, समय-सारिणी के प्रदर्शन और बजट नियंत्रण पर ध्यान दिया जाता है।

Operations Manager - Raleigh Hybrid

Lead processing operations for a construction technology startup by scaling workflows, supporting distributed teams, and improving throughput, quality, and client delivery.

विवरण

  • Develop and implement processes and standards that create a consistent, repeatable operating system
  • Oversee the full processing workflow from intake and estimation through quality assurance and delivery
  • Achieve throughput and quality objectives as operational volume increases
  • Lead and expand a distributed operations team through hiring, training, capacity planning, and performance management
  • Analyze operational data to uncover bottlenecks, wasted time, rework, and quality issues
  • Test process changes with the team, evaluate results, and standardize improvements that work
  • Partner with Product and Engineering to turn operational challenges into prioritized tickets
  • Confirm that product changes resolve operational needs effectively
  • Lead the onboarding of new client requirements so estimators can apply established preferences without repeating discovery for each plan

आवश्यकताएँ

  • Demonstrated success managing teams in service delivery, operations, production, BPO, or a comparable environment
  • Experience creating workflows, operating standards, and quality systems
  • Training in Lean Processing and Six Sigma
  • Background in designing and implementing process improvements
  • Proficiency with operational data analysis, spreadsheets, and dashboards
  • Ability to use data to identify root causes and establish performance metrics
  • Basic knowledge of U.S. construction, commercial or residential, or the ability to develop it quickly
  • Experience recruiting and training team members
  • U.S.-based
  • Willingness to travel intermittently to Raleigh, North Carolina
  • Experience interpreting construction plans or working with Bluebeam, PlanSwift, or Revit is a plus
  • Experience in multifamily construction or production homebuilding is a plus
  • Formal education or training in operations theory is a plus
  • Junior product management experience, including writing specifications or tickets, prioritizing backlogs, and collaborating with engineers, is a plus
  • Experience scaling operations teams across countries or time zones is a plus

लाभ

  • Equity participation
  • Performance bonus
  • Comprehensive medical, dental, and vision coverage
  • Paid time off
  • Remote or hybrid work arrangement
  • Opportunities to travel

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