Київстар
Київстар
1,001 – 5,000 Employees
Telecommunications
Київстар is a Ukrainian telecommunications company serving individuals, businesses, and public-sector organizations with mobile connectivity, home internet, television, and international roaming. Its offerings include SIM cards, eSIM, data plans, and combined mobile, internet, and TV packages. The company also provides customer and technical support through several channels, contributes to social initiatives, and enables access to online medical appointments. Київстар’s work centers on expanding reliable digital connectivity across Ukraine.

IT Support Engineer – Fraud Management Systems (Remote, Ukraine)

Support and administer Kyivstar’s Fraud Management systems remotely from Ukraine. The role covers monitoring, automation, incident resolution, integrations, reporting, and system improvements.

Description

  • Provide technical support for the Fraud Management system
  • Administer the systems by resolving errors and incidents, restoring service, managing users, and processing user requests
  • Manage core Fraud Management functionality, including system configuration, access and role management, and integrations with other systems
  • Create operational reports within the systems
  • Develop macros to automate system processes
  • Configure monitoring metrics and oversee system backup execution
  • Install and test new Fraud Management patches and updates
  • Coordinate with system developers and monitor completion of their assigned tasks
  • Participate in system development projects
  • Write and maintain system documentation

Requirements

  • At least three years of experience administering IT systems
  • Deep understanding of client-server application architecture
  • Advanced Linux skills, including Bash scripting
  • Experience working with Oracle databases and writing scripts
  • Upper-intermediate English proficiency (B2)

Benefits

  • Choose between office-based and remote work
  • Remote onboarding
  • Performance bonuses for all employees, awarded annually or quarterly depending on the role
  • Employee learning opportunities through numerous internal resources, partner programs, and an in-house library
  • Health and life insurance for employees
  • Wellbeing program and access to a corporate psychologist
  • Reimbursement for Kyivstar mobile communication expenses

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