AAA
AAA
AAA is a federation of affiliated automobile clubs serving members through automotive, travel, insurance, and logistics-related services. Its offerings include emergency roadside assistance, travel planning resources, maps and guides, and member discounts available across the United States and internationally. Individual clubs operate within their own geographic areas while following shared AAA standards, creating a local service network with broader support for members traveling domestically or abroad.

Internal Communications Specialist

Manage AAA’s internal communications across email, intranet, digital signage, and related channels. Coordinate content, measure engagement, and help ensure messaging supports organizational priorities.

Description

  • Oversee daily publishing across intranet, email, digital signage, and other internal communication platforms
  • Manage editorial calendars, content submissions, approvals, and publication timelines
  • Write, edit, and proofread communications for associates
  • Create engaging internal content that strengthens awareness and supports organizational priorities
  • Coordinate approved messaging across business lines and channels during urgent or time-sensitive communications
  • Work with Communications leaders, content owners, and business stakeholders to maintain consistent, aligned messaging
  • Monitor performance and engagement metrics across internal communication channels
  • Produce recurring reports and insights on content effectiveness and audience engagement
  • Recommend improvements to communication processes, channel performance, content quality, and the associate communication experience

Requirements

  • Bachelor’s degree in Communications, Journalism, Marketing, Public Relations, or a related field, or equivalent relevant experience
  • Three to five years of experience in internal communications, employee communications, content publishing, corporate communications, or a related communications function
  • Experience with intranets, email communications, content management systems, digital signage, or comparable internal communication platforms is preferred
  • Proficiency with content management systems, intranet platforms, email tools, digital signage platforms, Microsoft 365, and related communication technologies
  • Ability to evaluate channel metrics and turn engagement data into actionable insights
  • Strong writing, editing, and proofreading capabilities
  • Strong organizational skills, with the ability to manage content intake, publishing deadlines, and multiple communication requests
  • Sound judgment and discretion when handling confidential, sensitive, or time-critical information
  • High attention to detail and quality
  • Ability to collaborate effectively with Communications partners, content owners, and business stakeholders

Benefits

  • Eligibility to participate in AAA, Inc.’s Associates Incentive Plan
  • Competitive, equitable compensation

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