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Rackspace Technology is a global managed cloud services provider helping enterprises design, build, migrate and run multicloud, hybrid and private cloud environments. Its work spans cloud infrastructure, application modernization, data platforms, AI and machine learning, cybersecurity, managed hosting, colocation and integrations with major hyperscalers. Rackspace combines consulting, professional and managed services for regulated and mission-critical organizations, with an emphasis on security, compliance, cost optimization and dependable operations. Its teams work across consulting, logistics and artificial intelligence-related areas, offering a range of technology roles connected to complex enterprise cloud programs.
Epic Operational Database Administrator
Maintain InterSystems IRIS databases that support hospital operations, with a focus on production reliability, recovery, upgrades, and incident response. Join Rackspace Technology in a remote U.S. role supporting Epic environments.
United States$108,253 – $158,733 / year
RemoteFull-timeMiddleSeniorEnglish RequiredDatabase AdministratorDescription
- Install, configure, maintain, and support Epic operational database environments across production, testing, training, and disaster recovery.
- Carry out approved environment refreshes and routine maintenance.
- Investigate database growth, resource constraints, storage performance, and system alerts.
- Use Epic monitoring tools such as System Pulse and RedAlert to find and resolve issues before they disrupt operations.
- Maintain and validate database backups, journaling, and recovery procedures.
- Take part in high-availability and disaster recovery testing, including documented failover and restoration exercises.
- Implement Epic upgrades, database updates, and maintenance changes through approved change-management processes.
- Complete documented testing, validation, and rollback procedures.
- Diagnose production issues and coordinate escalations with Epic and InterSystems.
- Report on impact, restoration progress, and corrective actions.
- Automate recurring administrative tasks.
- Keep configuration documentation and runbooks up to date.
- Work with infrastructure teams on capacity planning and eliminating recurring problems.
- Join the scheduled on-call rotation and support planned after-hours maintenance, upgrades, and recovery exercises.
Requirements
- At least three years of experience as an Epic ODBA in a hospital, with direct responsibility for live production systems.
- Current Epic Operational Database Administration certification, with applicable continuing education and release requirements maintained.
- Hands-on experience administering InterSystems IRIS databases for Epic, including performance troubleshooting, backup validation, and recovery.
- Working proficiency in Linux or Unix administration and shell scripting.
- Experience with Epic monitoring and administration tools, including System Pulse and RedAlert.
- Experience supporting production incidents and carrying out controlled maintenance in a hospital setting.
- Strong documentation, communication, and prioritization skills.
- Ability to work independently and collaborate across technical teams.
- Experience in large, multisite hospital environments, Epic implementations or major upgrades, automation, or cloud is preferred.
- Follow organizational requirements for security, patient data protection, incident management, and change control.
Benefits
- Annual bonus or incentives.
- Equity awards.
- Employee Stock Purchase Plan (ESPP).
- Scheduled on-call rotation and support for planned after-hours maintenance, upgrades, and recovery exercises.
- Equal employment opportunity.
- Disability or special-needs accommodation.
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