BOQ Group is an Australian retail and commercial banking group serving individuals, businesses, and agribusiness customers. Its offering spans everyday transaction accounts, savings and term deposits, home and personal loans, credit cards, insurance, merchant and payment solutions, international payments, foreign exchange, and online trading. Customers can access these services through BOQ Group’s branch and ATM network, myBOQ app, and internet banking platforms. The group brings together customer-facing banking operations with specialist financial services for personal and business needs.
Enhanced Due Diligence Analyst
Review customer risk and investigate higher-risk cases for BOQ Group, an Australian financial services provider. Support anti-money laundering compliance across banking operations.
Description
- Manage a portfolio of customer reviews and investigations.
- Assess risk and collect relevant information.
- Spot potential concerns and recommend appropriate actions.
- Conduct enhanced due diligence, periodic reviews and investigations of higher-risk cases.
- Work with Financial Crime, Compliance, Fraud, Business Banking and branch teams.
- Contact customers directly when further information is needed.
- Keep case records organised and maintain close attention to detail.
- Contribute to BOQ Group’s financial crime compliance and risk management.
Requirements
- Relevant experience in enhanced due diligence (ECDD), anti-money laundering (AML), know your customer (KYC), fraud investigations or financial crime operations is preferred.
- Experience handling investigations, alerts, customer reviews or other case-based work.
- Strong investigative and analytical abilities.
- Excellent attention to detail.
- Ability to resolve complex issues and make well-founded recommendations.
- Clear communication skills when dealing with customers and stakeholders.
- Ability to handle competing priorities.
- Sound judgement and a collaborative approach.
- Successful candidates must complete background screening.
- Screening may include identity, reference, criminal history, immigration, academic qualification and bankruptcy checks.
- Must meet employment screening obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act.
Benefits
- Flexible working arrangements.
- Discounts on financial products.
- Salary-sacrifice options.
- Paid parental leave with no minimum service requirement.
- Option to purchase additional annual leave.
- Discounted private health insurance.
- Employee Assistance Program (EAP).
- Access to employee network groups.
- Pride in Diversity membership.
- Structured onboarding and training.
- Learning and development opportunities.