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Insify is a digital insurance provider serving self-employed professionals and businesses with flexible coverage tailored to the way they work. Its products include occupational disability, business liability, and professional liability insurance, with customers able to manage their policies through an online experience. The company combines insurance expertise with fintech-style convenience, aiming to make selecting coverage, accessing policy information, and getting support more straightforward for entrepreneurs.
Customer Support Specialist at Insify - Amsterdam Hybrid
Support entrepreneurs through chat, phone, and email at Insify, a modern business insurer. Help improve customer onboarding and insurance products in collaboration with developers.
Netherlands€35,000 – €40,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredDutch RequiredCustomer SupportDescription
- Answer entrepreneurs’ questions through chat, phone, and email
- Identify recurring customer issues
- Work with developers to improve the product
- Guide new customers smoothly through the onboarding process
- Strive to deliver an exceptional customer experience
Requirements
- Fluent written and spoken Dutch
- Good working knowledge of English
- Empathetic and perceptive
- Entrepreneurial mindset
- Eager to learn
- Willingness to learn the ins and outs of business insurance
Benefits
- 6% pension contribution
- WFT certification paid for by the company
- Good coffee and snacks
- Company events, including a ski trip and summer party
- €50 monthly Alleo budget
- Salary including holiday allowance
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