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KLA
KLA
H1B Visa SponsorConsultingLogisticsManufacturing
KLA develops process-control and process-enabling technologies for the semiconductor and electronics industries. Its solutions support chip manufacturing through capabilities such as defect inspection, metrology, and process management, helping manufacturers monitor quality and improve production performance. KLA also applies artificial intelligence and related technologies to applications connected with automotive systems, the Internet of Things, and 5G. For job seekers, KLA offers opportunities within a large technology organization focused on advanced manufacturing, engineering, and electronics infrastructure, alongside stated commitments to diversity, environmental and social responsibility, and community investment.
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Customer Engagement Applications Engineer - KLA, Northeast US Hybrid

Customer-facing applications engineer supporting semiconductor wafer-processing solutions for KLA’s SPTS division. Install processes, analyze data, and support customers across the Northeast United States.

USUnited StatesMAMassachusettsNYNew York
$102,000 – $149,600 / year
HybridFull-timeJuniorMiddleEnglish RequiredSoftware Engineer

Description

  • Deliver and implement process solutions that meet or exceed customer requirements across the Northeast United States
  • Install customer-specific processes on new and refurbished systems, confirming alignment with approved process specifications
  • Improve procedures, specifications, and established processes to support reliable equipment delivery
  • Travel to customer sites for process installation, development activities, and update meetings
  • Provide remote assistance to customers
  • Partner with SPTS hardware and factory teams on tool and module software or hardware configuration, issue tracking, and process qualification schedules
  • Work with sales colleagues on new applications and potential future equipment opportunities
  • Create project presentations for customer sites, including executive reviews and detailed project summaries
  • Recommend solutions addressing both current and emerging customer needs
  • Gather and interpret complex data involving multiple variables
  • Build working knowledge of process modules and endpoint capabilities

Requirements

  • Degree in a relevant science or engineering field
  • Master’s degree with no related experience, or bachelor’s degree with at least two years of related experience
  • Three or more years of hands-on experience in the semiconductor industry is preferred
  • Process engineering experience and a foundational understanding of semiconductor manufacturing flows
  • Knowledge of cleanroom procedures and analytical instrumentation is preferred
  • Experience preparing reports and progress presentations with Microsoft Office
  • Familiarity with Lean and Six Sigma fundamentals is preferred
  • Experience using AI tools such as Copilot to improve workflow efficiency
  • Customer-facing experience with the ability to manage challenging situations
  • Willingness to spend extended periods away from home at customer sites or abroad, sometimes with short notice
  • Approximately 50% travel expected
  • Clear communication skills for working with engineers and executive stakeholders
  • Ability to work independently and within a small to medium-sized team
  • Basic knowledge of design of experiments and statistical process control
  • Ability to mentor fellow team members

Benefits

  • Medical, dental, vision, life, and other voluntary insurance benefits
  • 401(k) plan with company matching
  • Employee stock purchase plan
  • Student debt assistance
  • Tuition reimbursement
  • Professional development and career advancement programs
  • Financial planning resources
  • Wellness resources, including an employee assistance program
  • Paid time off
  • Paid company holidays
  • Family care and bonding leave
  • Performance-based incentive programs

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