Careers at Crown
Careers at Crown
Careers at Crown connects job seekers with opportunities at Crown Equipment Corporation, a manufacturer of material handling equipment serving the logistics, transport, and manufacturing sectors. Hiring spans engineering, manufacturing, information technology, sales, and customer service, with roles suited to people interested in industrial innovation, product quality, and supporting customers throughout the equipment lifecycle. The company’s career offering also highlights professional development and employee well-being.

Customer Care Representative, Plymouth, MI (On-site)

Support Crown customers and service technicians at its Plymouth, Michigan site. The role covers call handling, technician dispatch, billing, payroll hours, work orders, and records.

Description

  • Handle incoming calls from Crown customers and service technicians
  • Dispatch service technicians
  • Record technicians’ payroll hours
  • Process parts and service billing
  • Prepare daily work orders
  • Maintain files and records
  • Provide support to other departments as needed

Requirements

  • Fewer than two years of related experience
  • High school diploma or equivalent
  • Strong telephone skills
  • Good communication, organization, math, and computer skills
  • Experience using Microsoft Office
  • Leadership ability, technical experience, and relevant knowledge are advantageous
  • Ability to manage multiple tasks
  • Must be legally authorized to work in the United States
  • Must not require temporary visa status or current or future work sponsorship

Benefits

  • Health, dental, vision, and prescription drug coverage
  • Flexible benefits plan
  • 401(k) retirement savings plan
  • Life and disability benefits
  • Paid parental leave
  • Paid holidays
  • Paid vacation
  • Tuition reimbursement
  • Additional benefits

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