Hastings Direct is a UK-based digital general insurance provider serving more than 2.7 million customers with car, van, bike, home, and pet insurance. Its business combines product manufacturing and distribution, supported by pricing, fraud management, customer relationship management, and digital marketing capabilities. Hastings Direct also works closely with major price comparison websites and has a workforce of more than 3,400. For job seekers, its careers profile reflects a large, digitally focused insurance organisation with opportunities connected to insurance operations, technology, marketing, and customer service.
Commercial Executive, Motor Claims – Hastings Direct, Leicester Hybrid
Commercial Executive supporting Hastings Direct’s motor claims strategy through claims inflation analysis, performance reporting, and commercial insight. The role contributes to management information, market analysis, and claims-related initiatives.
Description
- Support the Commercial Manager in delivering the claims strategy
- Implement agreed initiatives and take ownership of assigned commercial workstreams
- Identify inflationary factors affecting claims portfolios and develop actionable insight
- Analyse claims data and market intelligence to explain performance drivers and changes
- Engage internal and external claims specialists to assess relevant influences
- Produce management information in collaboration with teams, departments, and external suppliers
- Track claims performance, emerging trends, and changes in claimant behaviour
- Build knowledge of market developments and macroeconomic factors influencing commercial results
- Partner with the Commercial Manager to reduce impacts on processes and performance
- Contribute to claims projects and related initiatives with project teams
Requirements
- Experience supporting commercial programmes and claims strategy delivery
- Strong analytical ability, including preparing, manipulating, and interpreting claims data
- Proficiency in data visualisation with tools such as Excel or Power BI
- Background in customer claims management
- Knowledge of insurance pricing and segmentation is highly advantageous
- Strong commercial judgement
- Comfort working with profit-and-loss mechanics and performance drivers
- Ability to support change effectively in a matrix organisation
- Ability to work in the UK; visa sponsorship is unavailable
- Willingness to complete credit and criminal record checks if selected
Benefits
- Flexible hybrid working arrangements
- Competitive bonus programme, including an annual 4Cs performance bonus
- Life assurance worth four times salary
- Income protection provided at no additional cost
- Matched pension contributions of up to 10%
- Employee discounts and cashback offers
- Free independent mortgage guidance
- Free financial wellbeing support
- Access to the Thrive mental health app
- 24/7 colleague assistance programme
- In-house mental health first aiders
- Support groups and a dedicated mental wellbeing team
- 25 days of annual leave plus bank holidays
- Option to buy or sell one week of annual leave
- Healthcare cashback plans
- Dental plans
- Discounted health assessments
- Cycle to work scheme
- Technology purchase schemes
- Discounted and complimentary onsite facilities
- Social events throughout the year
- Training and development support