LexisNexis develops professional information and analytics solutions for law firms, businesses, government agencies, and academic institutions. Its legal research, news, business intelligence, and risk products help organizations work with complex information across areas such as compliance, fraud detection, identity, investigations, health outcomes, receivables management, risk decisioning, and workflow optimization. As part of RELX, LexisNexis brings together data, analytics, and digital tools to support informed decisions and more efficient professional work.
Chief of Staff, Sales Operations (Remote, United States)
LexisNexis is seeking a Chief of Staff to support global sales operations for its data and analytics business. The role focuses on Salesforce and Gong reporting, sales process improvement, execution, and cross-functional leadership.
Description
- Collaborate with the Global Head of Sales and international sales leaders on priorities, operating challenges, and execution opportunities
- Diagnose inefficiencies, process gaps, and seller or manager friction, then develop practical improvements
- Strengthen sales operations and coordination with Marketing, Pricing, Legal, and Revenue Operations
- Clarify ambiguous business problems and drive initiatives from discussion through implementation
- Streamline processes while introducing appropriate discipline and accountability
- Build and maintain Salesforce and Gong reporting environments for the global sales organization
- Provide visibility into new business, renewals, pipeline generation, seller activity, opportunity progression, campaigns, win rates, sales cycles, deal size, aging, and related sales metrics
- Convert management questions into dashboards and reports for representatives, managers, regions, and global leadership
- Manage a small team while continuing to contribute directly to operational work
Requirements
- Substantial experience in Sales Operations, Revenue Operations, Sales Effectiveness, or a comparable role supporting a complex sales organization
- Hands-on experience creating Salesforce reports and dashboards
- Experience using Gong or a comparable platform to analyze and improve sales execution
- Strong knowledge of enterprise sales processes, including new business, renewals, pipeline management, forecasting, activity tracking, account planning, and performance management
- Advanced analytical ability with a track record of turning data into actionable management insight
- Commercial judgment and the ability to quickly assess how a sales organization operates and where it can improve
- A highly hands-on working style with a strong orientation toward action
- Experience managing a small team and partnering across a global organization
- Based in the United States and available to work EST hours regularly
- Must be based in the United States and willing to work EST hours on a regular basis
Benefits
- Flexible working arrangements
- Wellbeing programs
- Shared parental leave
- Study assistance
- Sabbatical leave
- Annual incentive bonus
- Benefits tailored to the country of employment
- Disability and accommodation support during the hiring process