M&T Bank is a regional financial institution serving personal, business, and commercial customers through banking, insurance, and financial consulting services. Its offerings include checking accounts, credit cards, mortgages, personal loans, digital and mobile banking, and financial planning through Wilmington Advisors @ M&T. The bank also supports local businesses and multicultural banking initiatives, with a focus on community involvement, cybersecurity, and accessible online financial services. Founded in 1856, M&T Bank has a workforce of more than 10,000 employees.
Bankruptcy Collections Specialist III, M&T Bank, Hybrid
Manage complex delinquent accounts, repayment solutions, skip tracing, and collateral recovery for M&T Bank. This hybrid position is based in Millsboro or Getzville.
Description
- Manage complex accounts involving foreclosure, bankruptcy, REO and property preservation, repossession, remarketing, legal liaison work, or post-charge-off collections
- Contact delinquent consumer borrowers and evaluate their repayment prospects
- Develop repayment arrangements, including loan workouts, alternative lending, credit counseling, reages, and extensions
- Communicate with customers’ attorneys and bankruptcy trustees
- Investigate accounts and perform skip tracing
- Recommend account placement with collection agencies, attorneys, brokers, and property preservation providers
- Contact borrowers regarding consumer, mortgage, deposit overdraft, and business banking accounts
- Coordinate with business partners and vendors to maintain agreed service levels
- Support loss prevention, safeguard M&T’s loan collateral interests, and control costs
- Assess collateral condition and asset value, negotiate sales, and complete transactions with limited oversight
- Track relevant business and market developments
- Follow compliance requirements, operational risk controls, and internal control standards
- Implement internal and external audit findings and address applicable regulatory matters
- Help foster an inclusive workplace aligned with the M&T Bank brand
- Perform other related duties as assigned
- Work under general supervision while exercising autonomy during skip-trace activities
- Waive late fees within established guidelines
Requirements
- At least three combined years of higher education and/or work experience, including at least one year in customer service, customer-facing work, collections, call center operations, or sales
- Experience using word processing, spreadsheet, and presentation applications
- Strong attention to detail
- Effective verbal and written communication skills
- Familiarity with M&T Bank systems is preferred