AIS (Applied Information Sciences)
AIS (Applied Information Sciences)
501 – 1,000 Employees
ConsultingHealthcareInsurance
AIS (Applied Information Sciences) is a consulting organization that helps businesses and public-sector teams apply artificial intelligence, automation, cloud technologies, application development, and data analytics to complex operational and technology challenges. As a Microsoft partner, AIS works across cloud adoption, infrastructure, modern application delivery, and advanced data solutions. Its sector experience includes commercial businesses, financial services and insurance, healthcare and life sciences, energy and utilities, and government. With a team of more than 500 employees, AIS supports organizations pursuing digital transformation, improving productivity, and developing more effective technology capabilities.

Azure/Microsoft 365 Operations and Maintenance Engineer

Operate and support Azure and Microsoft 365 environments in a remote, full-time engineering role. Monitor services, resolve incidents, implement changes, and maintain operational documentation.

Description

  • Oversee Azure and Microsoft 365 services spanning identity, networking, compute, storage, collaboration, governance, and platform monitoring
  • Diagnose and resolve incidents, service requests, recurring problems, and performance concerns within established service levels
  • Execute authorized changes, keep configuration records current, and assist with release and maintenance work
  • Handle backup, recovery, access, health-check, and capacity-management tasks
  • Develop and improve runbooks, knowledge articles, dashboards, and operational reporting
  • Partner with project teams during service transition and early-life support
  • Provide day-to-day Azure and Microsoft 365 operations, monitoring, change execution, and incident response for the client

Requirements

  • At least four years of experience in Azure, Microsoft 365, or enterprise cloud operations
  • Practical knowledge of Entra ID, Azure Monitor, Log Analytics, Azure networking, and Microsoft 365 administration
  • Proven ability to troubleshoot issues across identity, network, endpoint, and application service layers
  • Experience with ticketing systems, change control, and knowledge management processes
  • Clear technical writing skills and effective communication with users and engineering teams
  • Experience supporting Azure Government, GCC High, or NIST-based environments
  • Azure Administrator or Microsoft 365 Administrator certification
  • Operational experience with Teamcenter, SharePoint, Exchange Online, or Purview

Benefits

  • Employee ownership opportunities
  • Resources, training, and mentorship to support professional development
  • An inclusive workplace culture
  • Work that supports a mission-driven organization
  • Competitive and equitable compensation

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