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Ciril GROUP
Ciril GROUP
201 – 500 Employees
ConsultingHealthcareLogistics
Ciril GROUP is a French software publisher and sovereign cloud hosting provider serving public and private organizations. Since 1978, it has built industry-focused information systems, geographic information and geomarketing tools, business intelligence solutions, and e-administration modules for organizations working across areas such as consulting, logistics, and healthcare. Its services also include managed cloud operations, cybersecurity, certified datacenter hosting, consulting, project management, and professional training. The company focuses on helping territories, citizens, and enterprises modernize the way they manage information and digital services.
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Application Administrator – Ciril GROUP (Hybrid, France)

Join Ciril GROUP, a French software publisher and cloud hosting provider, as an Application Administrator. You will administer, support, and help evolve the company’s internal application information system.

FRFranceHybridFull-timeJuniorMiddleFrench RequiredAdministration
LinuxServiceNowSQL

Description

  • Maintain the continuity, performance, availability, security, and ongoing development of the internal application information system.
  • Administer internal applications and keep them operating reliably.
  • Maintain and update the application portfolio map.
  • Oversee application lifecycles from deployment and upgrades through retirement.
  • Manage access rights, permissions, and user profiles using Active Directory, SSO, and LDAP.
  • Track application availability, performance, security, and compliance.
  • Configure and improve applications to meet business requirements.
  • Support the integration and interfacing of internal and external applications.
  • Resolve Level 2 functional incidents and service requests.
  • Escalate Level 3 incidents and coordinate resolution with project teams or software vendors.
  • Maintain a high quality of service for users.
  • Collect, assess, and document business requirements with project owners.
  • Advise business teams and recommend appropriate solutions.
  • Support user acceptance testing by preparing test plans, running tests, and validating deliverables.
  • Contribute to deployment, migration, and version upgrade initiatives.
  • Train users and create training resources and user guides.
  • Support change management for application improvements.
  • Create and maintain technical and functional documentation.
  • Document operational and application administration procedures.
  • Track technology developments affecting application solutions.
  • Identify opportunities to improve processes and recommend optimizations.
  • Serve as the link between business project owners and project delivery teams.

Requirements

  • Degree in computer science, systems engineering, or a related discipline.
  • At least two years of experience in a comparable application administration role.
  • Solid understanding of business processes.
  • Experience administering and configuring applications, including permissions and workflows.
  • Knowledge of client-server, web, and SaaS application architectures.
  • Proficiency with ticketing platforms such as JIRA and ServiceNow.
  • Knowledge of databases and SQL.
  • Ability to query systems and extract data.
  • Knowledge of application integration and APIs.
  • Experience with identity and access management using Active Directory, LDAP, and SSO.
  • Proficiency in Windows and Linux environments.
  • Knowledge of application deployment and packaging.
  • Advanced ability with office productivity software, especially Excel.
  • Cybersecurity knowledge and practical skills.
  • ITIL and project management experience are advantageous.
  • Strong listening, user support, and training abilities.
  • Excellent interpersonal skills and a curious approach to technology.
  • Experience working with software vendors and service providers is preferred.
  • Ability to use AI tools in accordance with Ciril GROUP’s regulatory framework.

Benefits

  • Profit-sharing linked to company performance.
  • Employee profit-sharing scheme.
  • Vacation bonus under the Syntec collective bargaining agreement.
  • Meal vouchers.
  • Twelve additional RTT days per year.
  • Hybrid work arrangement with one remote day per week.
  • €20 net per month for cyclists and carpoolers through the Sustainable Mobility Package.
  • Access to the Social and Economic Committee (CSE).
  • Health and disability insurance for all employees.
  • CSR program supported by nine voluntary, employee-led participatory groups.
  • Friendly workplace activities including soccer, pétanque, and gaming evenings.

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