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Senior Full-Stack Java Engineer – Workforce Management (Remote)
Build Java, React, and workforce-management microservices for Miratech’s global IT services clients. Design scalable integrations, APIs, and cloud-native applications that support workforce operations.
विवरण
- Create, test, and maintain scalable backend services with Java, Spring Boot, and domain-driven design.
- Develop microservices for forecasting, staffing, scheduling, shift management, adherence, exceptions, and operational reporting.
- Build responsive workforce applications with TypeScript and React.
- Design and consume REST APIs using an API-first development approach.
- Establish OpenAPI/Swagger contracts and maintain consistent versioning standards.
- Implement event-driven workflows for schedule changes, agent states, queue metrics, forecasts, and adherence events.
- Connect workforce-management capabilities with CX, ACD and routing, HR, payroll, identity, and enterprise data platforms.
- Design workforce and operational data models in PostgreSQL and other relational databases.
- Containerize services and support cloud-native deployment and configuration-management practices.
- Create and maintain CI/CD pipelines with Jenkins, automated testing, quality gates, and repeatable deployments.
- Investigate production issues and improve performance, batch processing, concurrency, scalability, and reliability.
- Contribute to code reviews, technical designs, architecture discussions, sprint planning, and continuous improvement.
- Work with Product, Operations Research, QA, DevOps, UX, and other stakeholders to deliver solutions.
आवश्यकताएँ
- At least 8 years of full-stack software development experience, including ownership of production applications.
- Advanced practical knowledge of Java and Spring, especially Spring Boot, REST services, security, and persistence.
- Strong frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing.
- Working knowledge of Node.js for integrations, lightweight services, build tooling, or supporting components.
- Experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or a comparable workforce-management platform.
- AWS and Amazon Connect experience is preferred.
- Demonstrated ability to design REST APIs, microservices, and event-driven services in distributed systems.
- Strong SQL expertise and experience creating efficient data models in PostgreSQL or a comparable relational database.
- Experience developing, deploying, or supporting cloud-based and containerized applications.
- Excellent communication skills, with the ability to write clear technical documentation and lead client-facing workshops.
- Experience connecting workforce-management systems with ACD, routing, HR, payroll, CRM, or data-warehouse platforms is desirable.
- Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies is desirable.
- Knowledge of workforce analytics, optimization methods, or operational research concepts is desirable.
- Familiarity with Jenkins, Kubernetes, cloud platforms, observability tools, and secure software-delivery practices is desirable.
- Practical experience using AI-assisted development tools or building AI-enabled solutions, including Claude or GitHub Copilot, is a plus.
लाभ
- Health insurance is provided.
- A relocation program is available.
- Remote work flexibility and a work-from-anywhere culture are offered.
- Professional development opportunities are available.
- Certification programs are supported.
- Mentorship and talent-investment programs are available.
- Internal mobility opportunities are offered.
- Internship opportunities are available.
- Work on impactful projects for leading global clients.
- Inclusive and supportive work environment.
- Regular company social and team-building events.
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