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Esperta Health provides in-home care programs for people with chronic wounds. Its wound-certified specialists use evidence-based guidelines and technology to support treatment of diabetic foot ulcers, venous and arterial ulcers, and pressure injuries. The healthcare company works with health plans and providers to coordinate care and support healing while managing wound-care costs.
Area Clinical Operations Manager, Texas (Hybrid)
Lead field clinicians and patient access for Esperta Health’s evidence-based in-home wound care across Texas. Oversee care quality, staffing, scheduling, and continuity across assigned markets.
विवरण
- Direct clinical operations across an assigned field area.
- Manage and develop field clinicians through individual coaching, team meetings, performance reviews, and corrective guidance.
- Put Clinical Operations priorities, policies, and workflows into practice consistently across the area.
- Promote reliable processes for scheduling, documentation, communication, supplies, mileage, safety, and escalation.
- Help clinicians complete onboarding, field integration, competency requirements, and preparation for independent practice.
- Track patient demand, staffing levels, clinician schedules, and geographic coverage; resolve operational barriers and raise recruiting or coverage needs.
- Review area scorecards to spot trends, coach performance, carry out improvement plans, and report patient risks, staffing, results, and next steps.
- Track active patients for scheduling gaps and required follow-up or dressing-change visits.
- Coordinate rescheduling after cancellations, missed or incomplete visits, and hospitalizations; manage care holds and post-discharge follow-up.
- Address risks of interrupted care, patient disengagement, preventable discharge, or missed ordered visit frequency.
- Assign initial in-home visits, NP follow-ups, dressing changes, and other visits to the appropriate clinical roles.
- Work with Intake, Patient Care Coordination, Member Engagement, Medical Leadership, Education, and other teams to improve handoffs and clear barriers.
- Track complete, timely documentation, including visit-note completion, medical necessity, procedures, supplies, and patient communications.
- Act as the main operational escalation contact for field clinicians.
- Refer changes in patient condition, safety concerns, scope-of-practice questions, and medical decision-making issues to the appropriate Medical Director.
- Assist with audits, corrective action plans, payor requirements, regulatory readiness, patient complaints, and field service issues.
आवश्यकताएँ
- Bachelor’s degree in nursing, healthcare administration, business administration, or a related discipline, or equivalent relevant experience.
- Current, unrestricted Registered Nurse license and a bachelor’s degree in nursing.
- Five or more years in healthcare or clinical operations, field leadership, home-based care, or a related setting.
- At least two years managing people directly, preferably licensed clinicians.
- Experience using operational and clinical quality measures to manage performance and coordinate staffing, schedules, geographic coverage, and patient service.
- Working knowledge of HIPAA, healthcare records, patient safety, and escalation protocols.
- Strong organizational and communication abilities, including managing competing priorities and addressing performance concerns constructively and directly.
- Ability to distinguish operational matters from issues requiring Medical Leadership and to establish structure in a growing, multi-state organization.
- Availability to travel within the assigned area and join field visits or ride-alongs as needed.
- Preferred: Background in wound care, home health, home-based primary or specialty care, or another mobile clinical service.
- Preferred: Experience managing Nurse Practitioners, Registered Nurses, and Licensed Practical Nurses.
- Preferred: Familiarity with Medicare, Medicare Advantage, commercial payors, and value-based care.
- Preferred: Experience with clinician onboarding, competency checks, audits, corrective actions, and regulatory readiness.
- Preferred: Experience supporting multi-state operations and rapidly expanding markets.
- Preferred: Familiarity with BOP or a similar electronic health record, care management, scheduling, or task management system.
- Preferred: Wound care certification or substantial provider-level or nursing experience in wound care.
लाभ
- Medical, dental, and vision coverage
- Retirement savings plan, including 401(k) or IRA
- Basic and voluntary life insurance, including AD&D
- Paid vacation, sick leave, and public holidays
- Maternity and paternity leave
- Short- and long-term disability coverage
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