The Hanover Insurance Group je zavarovalnica s sedežem v ZDA, ki nudi storitve posameznikom, podjetjem, zastopnikom in posrednikom. Njen portfelj osebnih zavarovanj vključuje zavarovanje stanovanj, avtomobilov, motornih koles, dodatne odgovornosti, etažne lastnine, najemnikov ter specializirano kritje za predmete, kot so zbirateljski avtomobili, plovila in dragocenosti. Poslovnim strankam Hanover ponuja zavarovanja za lastnike podjetij, zavarovanje komercialnih vozil, odškodnine za poškodbe pri delu, zavarovanje odgovornosti vodstva, kibernetsko zavarovanje, poklicno odgovornost, premoženjsko zavarovanje, poroštvena zavarovanja in rešitve za panoge, kot so gradbeništvo, zdravstvo, vede o življenju in trgovina na drobno. Podjetje zagotavlja tudi podporo pri obravnavi škodnih zahtevkov, orodja za upravljanje polic, izobraževalne vire, storitve upravljanja tveganj ter distribucijsko podporo prek svoje mreže zastopnikov in posrednikov.
Technology Analytics Engineer
Improve The Hanover’s IT service management with ServiceNow analytics, data pipelines, and dashboards. Deliver insights that support data-informed decisions across enterprise technology platforms.
Opis
- Work with stakeholders to clarify requirements and analytics needs.
- Design and deliver reports and dashboards.
- Examine data to uncover trends, patterns, and anomalies.
- Recommend technology and process improvements based on analytical findings.
- Maintain dashboards measuring ITSM and business process performance across incident, problem, change, release, asset, configuration, and request management.
- Develop and support reliable pipelines that aggregate, transform, and deliver data from ServiceNow and other enterprise platforms.
- Create data models, metrics, reports, and visualizations with ServiceNow, Power BI, and other reporting tools.
- Prepare executive materials for weekly, monthly, quarterly, and annual reviews of key performance and risk indicators.
- Assess and adopt modern data platform capabilities, including large-scale processing, advanced analytics, and AI-enabled solutions.
- Advise on reporting and data visualization practices in ServiceNow.
Zahteve
- Bachelor’s degree in computer science or a related field, or equivalent experience.
- Authorized to work in the United States without current or future sponsorship as a U.S. citizen or lawful permanent resident.
- Demonstrated ServiceNow experience and strong knowledge of its reporting and analytics capabilities, Power BI, and related tools.
- Understanding of ITIL and working knowledge of core processes.
- Experience building complex reports, dashboards, and metrics with ServiceNow Performance Analytics, native ServiceNow reporting, Power BI, or similar tools.
- Familiarity with ServiceNow data structures and access methods.
- Experience designing and supporting modern data platforms, including Microsoft Fabric Lakehouse environments, ETL/ELT processes, Python, PySpark, Spark SQL notebook development, and enterprise analytics solutions.
- Experience developing and maintaining pipelines, integrations, and reporting across multiple enterprise platforms.
- Ability to lead initiatives independently, influence stakeholders, and balance competing priorities.
- Experience using Python to automate workflows, integrate systems, and support reporting solutions.
- Strong analytical ability to gather, organize, and interpret data, then present insights clearly and concisely.
- Ability to work independently and collaboratively while managing multiple priorities and deadlines.
- Careful attention to detail and commitment to accurate, high-quality reporting.
- Demonstrated experience creating and implementing reporting solutions that support business objectives.
- Experience integrating data from enterprise platforms such as ServiceNow, vulnerability and asset management systems, and security tools.
- Advanced certification or training in data analysis, business intelligence, or data visualization is a plus.
- Familiarity with security platforms such as Tenable, Checkmarx, Burp Suite, or comparable enterprise tools is desirable.
- Alignment with CARE values.
Ugodnosti
- Full-time, exempt role.
- Remote work arrangement available.
- Collaborative, innovative, and agile work environment.