Hastings Insurance Company is a regional insurer serving businesses, individuals, and farms through independent local agents. Based in Hastings, Michigan, the company offers commercial, home, auto, and farm coverage, with agent guidance, claims support, and loss control resources to help customers manage risk and choose coverage suited to their needs. Its community-based service model centers on local relationships and customer feedback.
Property Claims Representative – Wisconsin
Handle property claims for Hastings Insurance policyholders, from investigation and coverage decisions through settlement. Conduct onsite inspections across Southern and Eastern Wisconsin.
Opis
- Manage an assigned caseload of property claims from initial investigation through resolution
- Investigate property losses, determine coverage, assess damage, and negotiate settlements
- Communicate with policyholders, claimants, agents, and other involved parties
- Keep stakeholders informed, explain the claims process, and support timely resolutions
- Set and maintain accurate claim reserves
- Document claim activity and ensure files support investigation and settlement decisions
- Pursue salvage and subrogation opportunities to reduce claim costs
- Coordinate with independent adjusters, contractors, and outside experts
- Identify potential fraud and refer cases to the Special Investigations Unit
- Work with Underwriting, Loss Control, and Sales teams
- Follow applicable state and federal regulations, company policies, and claims procedures
- Inspect properties onsite and assess damage throughout the assigned territory
Zahteve
- At least two years of property claims handling experience is preferred, including investigating, evaluating, and resolving property losses
- A bachelor's degree is preferred; equivalent education, training, and relevant work experience may be considered
- Knowledge of property insurance coverage, claim investigation, damage assessment, and settlement practices
- Strong verbal, written, and interpersonal communication skills
- Commitment to strong customer service
- Critical thinking, problem-solving, and decision-making skills
- Negotiation and conflict resolution skills
- Strong organization and time management
- Ability to manage competing priorities and an active claims caseload independently
- Proficiency with Microsoft Office and claims management systems
- Ability to work independently and collaborate with colleagues and external partners
- Ability to obtain and maintain applicable state adjuster licenses and meet continuing education requirements
- Able to travel regularly each day throughout the assigned territory
- Able to travel overnight occasionally
- Available to work Monday through Friday, 8:00 a.m. to 4:30 p.m.
Ugodnosti
- 401(k) with company matching contributions
- Generous paid time off
- Tuition and professional development assistance
- Performance-based incentive compensation opportunities
- Company vehicle provided
- Collaborative workplace culture
- Growth opportunities
- Remote work arrangement
- Company-paid travel associated with inspections in the assigned territory