PROS
PROS
PROS dezvoltă software bazat pe inteligență artificială pentru stabilirea prețurilor, gestionarea veniturilor și vânzările digitale. Platforma sa ajută companiile să ia decizii mai bine fundamentate privind prețurile, să configureze și să coteze oferte complexe și să îmbunătățească eficiența vânzărilor în industrii precum transportul aerian, componentele auto, produsele chimice, bunurile de consum, producția și turismul. Produsele includ Smart Configure Price Quote (CPQ), Smart Price Optimization & Management (POM) și instrumente dedicate companiilor aeriene pentru gestionarea veniturilor și stabilirea dinamică a prețurilor. PROS sprijină organizațiile B2B care doresc să consolideze interacțiunea cu clienții, să crească rata de conversie și să transforme datele despre prețuri și vânzări în decizii comerciale practice.

Site Reliability Engineer II at PROS in Sofia, Bulgaria (Hybrid)

Improve reliability, automation, and security for PROS airline revenue optimization technology. Monitor cloud systems, resolve incidents, and strengthen deployment infrastructure.

Descriere

  • Administer, support, troubleshoot, and resolve issues across complex systems and services
  • Monitor service performance, reliability metrics, and infrastructure stability
  • Analyze system performance and identify opportunities for improvement
  • Participate in disaster recovery testing and implement reliability improvements
  • Define and maintain service-level objectives, visualizations, and alerts
  • Partner with product and development teams to address performance bottlenecks and reliability issues
  • Implement and maintain automated deployment processes and self-service tools
  • Develop and troubleshoot automation scripts for operational activities
  • Apply automation to improve system scalability and efficiency
  • Participate in follow-the-sun on-call rotations and respond to incidents
  • Investigate production incidents, determine root causes, and prepare post-incident reports
  • Maintain documentation, user stories, and operational procedures
  • Share knowledge in team sessions and support continuous improvement
  • Develop automation for security audits and vulnerability mitigation
  • Work with security teams to strengthen cloud security posture
  • Conduct thorough post-incident analysis and maintain the resulting documentation

Cerințe

  • Working knowledge of operating systems, networking, and database administration
  • Advanced scripting and automation skills for deployment, scaling, and maintenance
  • Proficiency in at least one high-level language: Ruby, Go, or Java
  • Knowledge of automating infrastructure and configuration management
  • Advanced ability to create monitoring and alerting rules with Prometheus and Grafana
  • Ability to implement and optimize cloud environments
  • Knowledge of RESTful API design and development
  • Familiarity with API testing tools such as Postman
  • University degree in computer science or a related field
  • Knowledge of IT security best practices and procedures
  • Excellent command of English
  • Relevant IT certifications are preferred
  • System administration experience is preferred
  • Previous cloud services experience is preferred, including open-source technologies, software development, systems engineering, scripting languages, and multiple cloud provider environments
  • Ability to work both collaboratively and independently
  • Willingness to innovate, learn, and share knowledge
  • Excellent communication, time management, organizational, crisis management, and problem-solving skills

Beneficii

  • Flexible working arrangements
  • Ongoing opportunities for learning
  • Opportunities to grow, innovate, and develop professionally

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