Pacific Health Group este o organizație de sănătate axată pe comunitate, care sprijină populațiile insuficient deservite prin programe integrate de îngrijire medicală, sănătate comportamentală și asistență socială. Activitatea sa include gestionarea îmbunătățită a îngrijirii pentru persoanele cu nevoi complexe, tratamentul pentru probleme de sănătate comportamentală și consum de substanțe, acțiuni de informare desfășurate de lucrători comunitari din domeniul sănătății, medicină stradală pentru persoanele fără adăpost, sprijin în domeniul locuirii și transport medical pentru persoanele care nu se pot deplasa. Colaborând cu planuri de sănătate și parteneri comunitari din mai multe locații, organizația adoptă o abordare holistică pentru îmbunătățirea sănătății, accesului și echității.
Senior Housing Care Coordinator, Community Supports – Santa Cruz Hybrid
Coordinate housing services for Pacific Health Group’s Medi-Cal members through navigation, tenancy support, and deposit assistance. Conduct field-based assessments, care planning, outreach, and community coordination throughout Santa Cruz County.
Descriere
- Support Medi-Cal members through CalAIM Community Supports housing programs, including transition navigation, tenancy and sustaining services, and housing deposit assistance
- Perform outreach, intake and comprehensive assessments, in-person visits, follow-ups, and home inspections
- Deliver person-centered housing care management for high-needs members, including people affected by severe mental health conditions and substance dependencies
- Create, implement, and maintain individualized housing care plans
- Arrange appointments and coordinate healthcare, behavioral health, community services, and long-term housing supports
- Oversee housing-resource application pipelines, Housing Deposit Services submissions, required records, and landlord allocations
- Partner with housing authorities, landlords, shelters, property managers, healthcare providers, payers, and community organizations
- Monitor housing stability and address obstacles that may affect housing or health outcomes
- Establish trusted relationships with members and families while providing support and advocacy by phone, video, and in person
- Represent Pacific Health Group at community events and local outreach initiatives
- Develop community partnerships, referral pathways, and connections to available services
- Use multiple platforms and produce accurate, timely, detailed chart notes and clinical records
- Maintain compliance with Medi-Cal, CalAIM, and Community Supports standards
- Document member progress, outcomes, and delivered services
- Contribute to interdisciplinary collaboration, team huddles, peer coverage, and Lead Care Manager shadowing
- Recognize service gaps and emerging trends, then work with leadership to improve workflows
Cerințe
- Demonstrated knowledge of housing systems and local resources, community-based support programs, housing navigation, or transitional housing workflows such as Medi-Cal, CalAIM, Community Supports, or HUD programs
- Three to five years of experience in case management, social services, or healthcare
- Experience with Medi-Cal, CalAIM, and Community Supports programs is preferred
- Solid understanding of healthcare systems, managed care, and community resources
- Excellent communication skills with empathy and cultural competence
- Strong organizational and time-management abilities
- Proficiency with case management systems, EHRs, documentation tools, and communication platforms
- Ability to document in real time and maintain accurate member data
- Willingness to travel locally within the hiring county
- Valid California driver’s license and active auto insurance that meets California requirements
- Reliable personal vehicle available for daily work use
- Successful completion of a background check, including an MVR review
- Ability to travel 60–70% within the county for in-person visits
- Successful completion of a Testlify skills assessment
- Reliable working laptop for the first 21 days until a company-issued laptop is provided
- Internet service with at least 300 Mbps download and 25 Mbps upload speeds
- Effective time-management skills
Beneficii
- Monthly stipend
- 160 hours of PTO plus paid sick time
- 11 paid holidays, including a birthday holiday and floating holiday
- Four paid volunteer hours each month
- Employer-paid employee-only medical coverage at 90%
- Flexible Spending Account
- Short- and long-term disability coverage plus AD&D
- Employee Assistance Program
- 401(k) plan with company match
- Professional development opportunities
- Quarterly in-person events
- Employee discount programs
- Personal equipment stipend for a reliable work laptop during the first 21 days of employment