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Navy Federal Credit Union este o instituție financiară deținută de membri, care deservește peste 14 milioane de membri, în principal din rândul forțelor armate, al Departamentului Apărării, al comunităților de veterani și al familiilor acestora. Fiind cea mai mare uniune de credit din lume, aceasta oferă servicii bancare și financiare prin intermediul unei echipe de peste 24.000 de angajați, în campusuri și în peste 360 de sucursale. Oportunitățile de carieră susțin misiunea organizației de a oferi membrilor servicii de înaltă calitate, punând accent pe experiențe profesionale semnificative și beneficii competitive pentru angajați.
Loan Collection and Recovery Counselor
Recover charged-off consumer, credit card, and mortgage accounts for Navy Federal Credit Union. Negotiate repayments, manage collections, and support legal recovery proceedings.
Descriere
- Assess automated collection records to determine recovery steps.
- Identify causes of missed payments and arrange fair repayment plans with borrowers and co-signers.
- Advise borrowers and co-signers on their financial affairs.
- Negotiate repayment plans.
- Correspond with borrowers and prepare information for collection letters.
- Follow up on missed payment commitments.
- Locate borrower assets and engage attorneys to secure court judgments and recover debts.
- Track legal accounts and maintain lists of collection attorneys.
- Recommend collateral repossession, title release, and lien release.
- Approve fund seizures and settlements within delegated limits, or recommend alternatives to management.
- Keep chronological records and update automated collection systems.
- Resolve credit bureau disputes and assign accounts to or recall them from collection agencies.
- Review payments and calculate finance charges, collection costs, attorney fees, and balance waivers.
- Help branches balance collection systems and general ledgers for charged-off accounts.
- Monitor federal and state regulations and Department of Defense directives.
- Identify trends in charged-off loans and recommend changes to lending policies and operations.
- Serve as Custodian of the Records, sign affidavits, and testify in courts across the United States.
- Perform other assigned duties.
Cerințe
- Substantial experience collecting delinquent loans.
- Ability to independently apply credit and collection principles to recover charged-off loans, including through enforced collection.
- Ability to read, understand, and analyze written material quickly.
- Assertiveness, self-confidence, and initiative.
- Ability to handle difficult situations with tact and effectiveness.
- Thorough knowledge of credit and collection laws.
- Strong interpersonal, verbal, and written communication skills.
- Computer skills, including familiarity with word processing and spreadsheet software.
- Availability Monday through Friday, 9:00 a.m. to 5:30 p.m. Central Time.
- Thorough knowledge of Navy Federal policies, practices, and procedures is preferred.
- Familiarity with Navy Federal automated collection systems is preferred.
Beneficii
- Highly competitive pay.
- Generous benefits and perks.
- Equal employment opportunity.
- Application accommodations for qualifying conditions.
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