Teradyne dezvoltă sisteme automate de testare și producție pentru sectoarele electronicii, semiconductorilor și industriei. Portofoliul său combină testarea semiconductorilor și a componentelor electronice cu automatizarea fabricilor, robotica colaborativă și robotica mobilă, prin companii precum LitePoint, Universal Robots și MiR. Tehnologiile companiei sunt concepute pentru a ajuta producătorii să crească productivitatea, să mențină o calitate constantă și să îmbunătățească eficiența producției într-o gamă variată de aplicații industriale.
LitePoint Service Engineer in Vietnam
Provide onsite field service for LitePoint high-speed test systems across Vietnam. Install, troubleshoot, repair, calibrate, and maintain customer equipment.
Descriere
- Manage customer RMA requests, service updates, logistics, and shipment arrangements.
- Repair, calibrate, upgrade, and perform preventive maintenance on equipment.
- Travel within Vietnam and internationally to install products and support quality needs.
- Visit customer sites to install equipment, provide onsite service and training, and support key accounts.
- Verify site readiness, including power, grounding, network, cabling, tools, spare parts, and safety provisions.
- Unpack and assemble equipment, then cable and connect chassis, modules, racks, accessories, and peripherals.
- Run power-on checks, configure and align systems, calibrate equipment, conduct functional tests, and complete site acceptance testing.
- Secure customer approval following installation and acceptance.
- Act as the main onsite technical contact and resolve issues through verified closure.
- Troubleshoot test stations, fixtures, and applications in laboratory and production settings.
- Identify hardware faults at the system and subassembly levels.
- Replace approved field-replaceable parts, such as power supplies, fans, circuit boards, modules, cables, and mechanical assemblies.
- Use diagnostic tools and reference hardware to pinpoint hardware, software, firmware, configuration, fixture, and cabling faults.
- Keep system records current for service cases, RMAs, shipments, and contract dates.
- Work with internal field service and applications teams to support customers locally and regionally.
- Calibrate and maintain test stations and high-value test equipment.
- Assemble and disassemble equipment and troubleshoot minor mechanical problems.
- Handle additional requests from management.
Cerințe
- Basic knowledge of electrical or electronic systems.
- Wireless and optical or photonics experience is preferred.
- At least five years of hands-on electronics experience, such as technician, engineering, or laboratory work.
- Experience with RF test equipment, including oscilloscopes, network analyzers, power meters, spectrum analyzers, and RF signal generators.
- Optical testing or high-speed test solution experience is an advantage.
- Strong troubleshooting, failure analysis, and problem-solving abilities.
- Excellent communication skills, including clearly explaining problems and how they were resolved.
- Dedication to high-quality work and customer satisfaction.
- Goal-oriented, results-focused, assertive, and hardworking.
- Computer proficiency.
- Good spoken and written English.
- Chinese language skills are an advantage.
- Enthusiasm for customer support and careful attention to detail and quality.
- Bachelor’s degree or diploma in electrical or electronic engineering.
- Applicants with another engineering or computer science background may also apply if they have relevant experience.
- Must already be based near the position; relocation is not provided.
- Visa sponsorship is not available for this position.
Beneficii
- Travel within Vietnam and internationally for customer installations and quality support.
- Build experience providing technical support directly to customers.
- Collaborate across teams and gain hands-on experience in the Service Engineering lab.
- Work with wireless, optical or photonics, and high-speed test solutions.