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KNAPP North America
KNAPP North America
5,001 – 10,000 Employees
ConsultingFood & BeverageHealthcare
KNAPP North America develops automation and digitalization systems for logistics operations. Its portfolio combines intelligent robotics and logistics software, including automated picking systems, autonomous mobile robots, and storage solutions. The company works with sectors such as healthcare, fashion, and retail to streamline supply chains and improve material flow and operational efficiency across the value chain.
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Site Operations Manager

Lead customer-site maintenance operations for KNAPP’s warehouse automation systems. Manage teams, budgets, safety, suppliers, and automated material-handling equipment.

USUnited StatesOHOhioOn-siteFull-timeMiddleSeniorEnglish RequiredClinical Operations

Description

  • Act as KNAPP Inc.’s primary customer-facing representative
  • Coordinate communication among the customer, site team, and Director of RBS Operations
  • Participate in production meetings and sustain strong customer engagement
  • Develop site budgets and oversee related commercial activities
  • Direct maintenance programs, processes, personnel, and documentation for automated storage, retrieval, storage, and picking systems
  • Build and sustain relationships with customers at their sites
  • Lead preventive and predictive maintenance while enforcing standard operating procedures and safety policies
  • Provide strategic direction to the Resident Site Engineering Manager and team
  • Oversee site operations, including recruitment, hiring, training, assignments, performance reviews, and disciplinary actions
  • Guide the team in delivering maintenance and operational support
  • Deliver responsive, high-quality customer service
  • Oversee system enhancements, installations, and training needs
  • Coach, mentor, teach, and develop on-site employees
  • Manage corrective repairs, service-level agreements, and resource allocation
  • Report local challenges and achievements to on-site and off-site management
  • Maintain responsibility for health, safety, quality, risk assessment, and compliance
  • Prepare monthly commercial and technical reports
  • Manage information-system support and maintenance services through direct reports
  • Develop and implement system security policies
  • Administer personnel activities and advance material-handling-equipment maintenance objectives
  • Address staffing issues and lead internal maintenance-team review meetings
  • Improve service processes and customer satisfaction
  • Create maintenance budgets, cost forecasts, cost plans, and supply-chain activities
  • Coordinate with suppliers, sub-suppliers, customer Operations Shift Managers, and First Line Managers
  • Create and maintain planned preventative maintenance schedules for material-handling equipment
  • Track equipment progress, attendance, risk registers, quality, health and safety, records, drawings, correspondence, spare-parts inventory, and sub-supplier performance
  • Respond to and resolve emergency service calls
  • Participate in performance training and individual development programs
  • Perform additional duties appropriate to the position

Requirements

  • U.S. work authorization
  • A valid passport or the ability to obtain one
  • Availability to work weekends and overtime when required
  • Consistently professional office etiquette
  • Willingness to travel occasionally
  • Ability to meet physical demands including sitting, squatting, walking, reaching at arm’s length and overhead, lifting 50–100 pounds, and reading
  • Strict compliance with KNAPP’s drug-free workplace policy
  • Successful completion of drug screening under company policy

Benefits

  • Competitive industry compensation
  • Health, dental, vision, and life insurance coverage
  • Flexible Spending Accounts
  • Short- and Long-Term Disability coverage
  • 401(k) with a generous employer match and immediate vesting
  • Paid vacation and holidays
  • Profit-sharing program
  • Paid parental leave
  • Subsidized daycare
  • Tuition reimbursement
  • Pet insurance

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