Rabobank
Rabobank
Rabobank is a cooperative financial services group rooted in the Netherlands, where local lending cooperatives formed the foundation of its business. Today, the company provides banking, mortgages, savings and investments alongside asset management, leasing, insurance, real estate, and advisory services. With about 61,100 employees serving roughly 10 million customers in 47 countries, Rabobank offers a broad international environment across financial services and related professional functions.

Service Design Graduation Intern at Rabobank — Utrecht Hybrid

Complete your master's graduation internship by researching Rabobank bankers' early-career learning journeys. Design and test solutions that support professional development, confidence, and talent retention.

Description

  • Lead a practical service design project from research through delivery
  • Examine early-career learning and development journeys among Rabobank bankers
  • Assess learning experiences and the factors affecting junior bankers' motivation to build their careers at Rabobank
  • Explore user needs, obstacles, and opportunities around expertise development, confidence, and career growth
  • Turn research insights into strategic design directions and a final concept or outcome
  • Map how people, processes, and technology interact through journey maps or service blueprints
  • Design, prototype, and test services, tools, or experiences that support learning and performance
  • Share valuable outcomes with end users
  • Take ownership of independent work while partnering with stakeholders and multidisciplinary teams
  • Present research insights and prototypes clearly to stakeholders

Requirements

  • You are completing the final phase of a relevant master's degree, such as Strategic Product Design, Design for Interaction, Industrial Design, or a comparable field
  • This graduation internship can fulfill the requirements for your master's degree
  • You are enrolled at a university in the Netherlands
  • You live in the Netherlands
  • You have fluent English-language skills
  • You work independently and take responsibility for your project
  • You collaborate effectively with stakeholders and multidisciplinary teams
  • You can begin the internship in January 2026
  • Knowledge of service design techniques, including user research, journey mapping, service blueprinting, prototyping, or testing, is advantageous
  • You are interested in complex organisational learning and development challenges
  • You can turn research findings into clear, practical design directions
  • Strong visualisation and storytelling abilities are advantageous
  • Your application must include a motivational letter, CV, and portfolio
  • A reliability assessment is included in the selection process

Benefits

  • A gross internship allowance of EUR 600 per month for a 36-hour working week
  • Dedicated personal supervision
  • A professional environment for working and learning
  • Access to an internship community and engaging events
  • Start and end dates that can be adjusted to your master's programme
  • The possibility of working from home on days without team activities
  • Support and collaboration from experienced colleagues

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