Intact
Intact
Intact is an insurance-focused company with career opportunities spanning sales, customer service, claims, technology, underwriting, actuarial work, finance, legal, marketing, administration, operations, and human resources. Its roles support a broad range of business and specialist teams working to modernize insurance through collaboration and innovation. Intact also highlights an inclusive workplace where employees can develop their skills, contribute to meaningful work, and build careers across diverse functions.

Senior Property Claims Specialist – Calgary Hybrid

Manage complex residential property claims for Canadian customers at Intact. Evaluate coverage, damage, reserves, settlements, vendors, and expert input through resolution.

Description

  • Evaluate claim information, interpret policy wording, determine coverage, and assess damage for complex residential total losses and scope-and-repair claims.
  • Create action plans that address every aspect of each claim.
  • Oversee claim finances by setting reserves and delivering prompt, fair settlements in line with Intact policies and standards.
  • Give vendors clear, concise guidance and direction.
  • Coordinate with consultants, appraisers, engineers, and other specialists to advance claims.
  • Deliver high-quality service to internal and external customers.
  • Respond to questions about the claims process.
  • Keep current with Intact products, appraisal and investigation methods, and service standards.

Requirements

  • More than 10 years of property claims-handling experience, including major-loss residential files.
  • Catastrophe claims experience is considered an asset.
  • Adapt readily and remain agile as the business evolves.
  • Communicate effectively in writing and conversation.
  • Bring a strong commitment to customer service.
  • Work independently and stay effective in a fast-paced setting.
  • Use forward-thinking to encourage new ideas.
  • Demonstrate excellent organization and a results-focused approach.
  • Apply strong negotiation and conflict-management skills.
  • Learn and perform effectively in a hybrid work environment.
  • Be authorized to work in Canada from the expected start date through the full employment period.
  • Maintain your own eligibility to work in Canada.

Benefits

  • Flexible scheduling options within a hybrid work model.
  • Option to purchase up to five additional days off annually.
  • Several physical and mental wellness supports, including telemedicine and a Wellness account.
  • Share plan and other savings opportunities worth up to 12% of salary or more.
  • Annual bonus opportunity of up to twice the 12% target, based on individual and company performance.
  • Employee Share Purchase Plan with Intact matching 50% of net share purchases.
  • Defined benefit pension plan offering the potential for guaranteed lifetime income.
  • Workplace adjustments and accommodations for employees with disabilities.

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