DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
DSV - Global Transport and Logistics is a global freight forwarding and logistics company that helps businesses move, store and manage goods across air, sea, road and rail networks. Its services include contract logistics, warehousing and supply-chain support, complemented by digital tools such as myDSV, shipment tracking and API or EDI connectivity for booking and visibility. DSV serves sectors including automotive, healthcare, aerospace and consumer goods, with a broad international network focused on operational efficiency, innovation and more sustainable logistics.

Senior Operations Manager – New Taipei City

Lead warehouse, distribution, transportation, and customer operations for DSV in New Taipei City. Drive profitability, Lean improvement, automation, and digital transformation.

Description

  • Oversee daily warehouse, distribution, transportation, and value-added services operations
  • Develop and implement operational strategies
  • Track resource planning and capacity utilization to meet customer SLAs and KPIs
  • Act as the senior escalation contact for critical customer operational matters
  • Strengthen and maintain strategic customer relationships
  • Lead recurring quarterly and monthly customer business reviews
  • Enable business growth through efficient, customer-focused operational solutions
  • Control operational budgets, labor expenses, and other operating costs
  • Evaluate profit and loss results and operational efficiency to protect profitability
  • Contribute to annual budgeting and forecasting activities
  • Deliver cost-reduction initiatives without compromising service quality
  • Apply Lean and Six Sigma management methods
  • Use operational data to improve standard operating procedures
  • Direct warehouse automation, digitalization, and transformation initiatives
  • Promote consistent adoption of operational best practices across sites

Requirements

  • The posting does not specify particular experience requirements
  • Knowledge of warehouse, distribution, transportation, and value-added services operations
  • Capability to develop and implement operational strategies
  • Resource planning and capacity utilization oversight
  • Management of customer SLAs and KPIs
  • Key-account escalation handling and customer relationship management
  • Leadership of quarterly and monthly business reviews
  • Experience with operational budgets, labor costs, operating expenses, profit and loss, and efficiency analysis
  • Participation in annual budgeting and forecasting
  • Knowledge of Lean or Six Sigma tools
  • Operational data analysis and standard operating procedure improvement
  • Leadership of warehouse automation, digitalization, and transformation projects
  • Ability to implement best practices across multiple sites

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