MRO
MRO
MRO is an enterprise healthcare software company focused on secure clinical data exchange and information management. Its Clinical Data Exchange Platform (CDXP) and modular solutions help hospitals, health systems, ambulatory practices, payers, registries, and clinical data requesters curate, normalize, and exchange data across complex healthcare environments. By connecting with hundreds of disparate EHRs, MRO supports release-of-information operations, compliance workflows, MIPS and quality reporting, ACO tracking, and clinical intelligence while reducing administrative work and helping healthcare organizations deliver more patient-focused care. The company emphasizes security and regulatory compliance and has received Best in KLAS recognition for Release of Information.

Remote ROI Account Manager Medical Records

Work remotely as an ROI Account Manager supporting medical-record requests for healthcare facilities. Verify HIPAA-compliant records while serving patients and clients.

Description

  • Serve as the primary communication and collaboration contact for assigned accounts
  • Review medical-record requests for validity and HIPAA/HITECH compliance
  • Verify patient details in assigned accounts’ EMR systems using key identifiers
  • Confirm request details and obtain any additional documentation from patients or requesters
  • Retrieve and reproduce requested medical records accurately and compliantly
  • Follow account-specific workflows
  • Record detailed, accurate information for every processed file or chart
  • Update and maintain the Accounting of Disclosures
  • Support patients and clients while protecting patient privacy
  • Manage high call volumes professionally
  • Meet production and quality targets within established turnaround times
  • Escalate matters to the team lead and Director of Operations as needed

Requirements

  • High school diploma or GED is required
  • Demonstrated thoroughness and attention to detail
  • Professional demeanor
  • Customer-focused approach
  • Positive attitude and ability to interact effectively with employees
  • Excellent communication skills
  • Consistent reliability and attendance
  • Confidentiality and discretion
  • Ability to apply and interpret HIPAA and privacy guidelines
  • Strong organization, multitasking, and time-management skills
  • Adaptability to frequent changes in the industry and office

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k) plan

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