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CarePoint
CarePoint
501 – 1,000 Employees
B2CConsultingHealthcare
CarePoint is a healthcare company focused on expanding access to quality, patient-centered care across Africa. Founded in 2017 and headquartered in New York, the organization operates in Egypt, Ghana, and Nigeria, where it identifies, manages, and develops healthcare brands. CarePoint combines direct healthcare operations with strategic support for organizations seeking to build and scale patient-centered services at competitive cost.
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Part-Time Call Center Counselor – Maryland Remote

Provide part-time behavioral health crisis support remotely from Maryland for Baltimore Crisis Response, a nonprofit crisis-care provider. Assess caller needs, coordinate referrals, and connect individuals with community and residential services.

USUnited StatesMDMaryland
$22 – $25 / hour
RemotePart-timeMiddleSeniorEnglish RequiredCall Center Representative

Description

  • Coordinate care transitions for individuals receiving services
  • Act as a primary engagement contact for callers
  • Evaluate mental health, medical, and social service needs
  • Initiate referrals to internal and external providers
  • Track progress toward individualized goals
  • Work with individuals, care teams, and community partners to support timely service access
  • Assist with residential admissions when appropriate
  • Attend supervision and team meetings
  • Apply person-centered, evidence-based practices
  • Complete needs assessments and other appropriate tools
  • Maintain current knowledge of care partners, providers, and system stakeholders
  • Coordinate residential admissions through the bed registry and with external stakeholders
  • Adhere to program, department, and company policies and behavioral competencies
  • Complete other duties assigned by Human Resources and the Direct Supervisor

Requirements

  • High school diploma, GED, or equivalent is required
  • A college degree in human services or a related field is strongly preferred
  • One year of work engagement or experience with individuals experiencing complex and changing behavioral health needs is preferred
  • One year of community health experience or lived experience is preferred
  • Part-time availability is required
  • Must be available for variable shifts, including 7:00 AM–3:00 PM and alternating Saturday and Sunday weekends

Benefits

  • Medical, dental, and vision insurance
  • 403(b) retirement plan
  • Paid time off for vacation, sick leave, personal time, and holidays
  • Tuition reimbursement and professional development support
  • Work with a mission-driven team focused on behavioral health care

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