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Wirex
Wirex
201 – 500 Employees
Skilled Worker Visa SponsorBankingFintechWeb 3
Wirex is a fintech company operating across digital assets, Web3, and banking. Founded in 2014, it develops services for managing cryptocurrencies and traditional financial assets, including the Wirex card, X-Accounts, stablecoin and crypto tools, and infrastructure for earning, trading, spending, and borrowing. Its platform serves individual and institutional customers worldwide, and its growing team works on payment innovation and digital asset management.
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Fraud Operations Analyst - Malaysia Remote

Investigate transaction alerts, chargebacks, and financial crime for Wirex’s digital-money platform. Monitor fraud patterns and strengthen detection controls across a global fintech customer base.

MYMalaysiaRemoteFull-timeMiddleSeniorEnglish RequiredOperations
SQL

Description

  • Detect, prevent, and mitigate fraud, chargebacks, and other financial crime.
  • Assess suspicious and system-generated transaction alerts using established fraud rules and guidelines.
  • Monitor live transaction queues for high-risk activity and developing fraud trends.
  • Examine customer behaviour and transaction patterns to uncover anomalies.
  • Investigate card-not-present, compromised-account, third-party, and friendly fraud.
  • Manage rule-based fraud engines, including rule design, testing, and A/B testing.
  • Support fraud KPI data discovery and operational performance reporting.
  • Prepare and file Suspicious Activity Reports when required.
  • Assess major fraud risks and propose measures to reduce exposure.
  • Recommend improvements to fraud systems, analytics, and operations.
  • Support projects that enhance fraud detection and operational efficiency.
  • Protect the organisation’s financial interests while maintaining customer and stakeholder trust.

Requirements

  • At least three years of fraud or financial crime experience in banking or fintech.
  • Experience investigating fraud cases such as investment scams or authorised push payment fraud is advantageous.
  • Strong analytical and investigative capabilities, combined with meticulous attention to detail.
  • Working knowledge of crypto, online payment processing, and payment platforms.
  • Strong technical proficiency with Excel, SQL, Microsoft Office, and PowerPoint.
  • Comfort working in high-volume, fast-paced operating environments.
  • Ability to turn complex data analysis into clear insights and practical recommendations.
  • Experience using fraud platforms such as Checkout, Chainalysis, or comparable tools is beneficial.
  • Statistical analysis experience is advantageous.
  • Chargeback investigation experience is advantageous.
  • Fluent spoken and written English.
  • Submit resumes in English.
  • Willingness and ability to work a five-days-on, two-days-off roster, including permanent weekend work.

Benefits

  • Generous annual leave in addition to public holidays.
  • One paid day for charitable activities.
  • Flexible hours with remote working.
  • Company-provided equipment.
  • Annual budget for training and professional development.
  • Career growth opportunities within an innovative fintech company.

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