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Solventum develops healthcare technologies and services designed to support safer, more efficient medical and oral care. Its portfolio includes advanced wound care, surgical and sterilization solutions, oral care products, health information and technology services, and purification and filtration systems for biopharmaceutical applications. The company also supports healthcare professionals through education and training resources, combining product development with a focus on patient safety, clinical outcomes, and operational efficiency.
Field Service Representative II – Onsite
Deliver, service, and maintain medical equipment for Solventum’s healthcare customers. Support hospitals and patients through onsite service, logistics, inventory management, and equipment documentation.
United States
New York$47,040 – $64,680 / year
On-siteFull-timeMiddleSeniorEnglish RequiredGeneralRepresentativeDescription
- Deliver, collect, maintain, and transport medical device equipment for healthcare customers
- Develop and sustain professional customer relationships
- Provide patient- and hospital-focused service solutions
- Manage orders and maintain accurate records using company-issued computers and electronic equipment
- Assess service and product inquiries, respond promptly, and complete appropriate follow-up
- Investigate missing or misplaced medical equipment
- Operate a company vehicle safely for deliveries, equipment retrieval, and onsite customer service
- Clean, disinfect, test, validate, and complete routine maintenance on medical device equipment
- Plan and prioritize assigned work to meet customer service deadlines
- Pick, pack, ship, receive, load, and unload medical equipment shipments
- Follow safety procedures and company policies while maintaining a clean, safe workplace
- Help train staff and customers on relevant processes
- Act as the facility’s designated contact when the Field Service Lead is unavailable
- Manage a core service center process, such as inventory, tracking, reconciliation, or order management
- Travel domestically up to 15%, potentially including commercial air travel
Requirements
- High school diploma or GED, or higher
- At least three years of experience in a customer-facing or service-related role
- Current, valid driver’s license
- Availability for nontraditional schedules, including extended hours, evenings, weekends, and on-call assignments
- Ability to satisfy physical requirements identified through required Job Safety Analysis fitness testing
- Experience using Microsoft Office and iOS applications
- Strong verbal and written communication skills
- Effective time management and prioritization abilities
- Legal authorization to work in the country of employment without visa sponsorship
- Completion of pre-employment and ongoing motor vehicle history reviews for company vehicle use
Benefits
- Medical, dental, and vision coverage
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- Disability benefits
- Life insurance
- Voluntary benefits
- Paid absences
- Retirement benefits
- Company-provided vehicle
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