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WVU Medicine
WVU Medicine
HealthcareHealthcare Insurance
WVU Medicine is a comprehensive healthcare system affiliated with West Virginia University, serving communities throughout West Virginia through hospitals and regional medical centers. Its network includes J.W. Ruby Memorial Hospital and WVU Medicine Children’s, with services spanning routine care, specialty medicine, and advanced treatments such as robotic heart surgery. Alongside patient care, WVU Medicine supports medical education, clinical research, and community health initiatives, offering opportunities across a large healthcare organization.
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Epic Cadence Scheduling Systems Analyst

Mid-level analyst leading WVU Medicine’s Guided Scheduling implementation and optimizing Epic Cadence workflows. Supports patient access technology across the regional health system.

USUnited StatesVAVirginiaWVWest VirginiaHybridFull-timeMiddleSeniorEnglish RequiredSystems Engineer
Cloud

Description

  • Support the design, implementation, and maintenance of software systems independently.
  • Troubleshoot system issues and train end users.
  • Coordinate projects to deliver technology solutions efficiently.
  • Work with senior analysts, subject matter experts, cross-functional teams, business partners, clinical leaders, and operational leaders.
  • Diagnose and resolve IT issues, escalating when needed.
  • Implement, test, refine, optimize, and document system workflows and updates.
  • Conduct functional and integrated testing, then correct system errors.
  • Manage user security settings and access controls.
  • Identify and implement system enhancements and optimization opportunities.
  • Manage data imports and exports, and produce basic reports.
  • Plan and coordinate project scope, deliverables, schedules, milestones, stakeholders, meetings, documentation, risks, and issues.
  • Deliver classroom, individual, and remediation training, plus ongoing end-user support.
  • Assess user readiness and develop training materials.
  • Lead the build, optimization, and rollout of the Guided Scheduling initiative.
  • Provide long-term support for the full range of Epic Cadence functionality.
  • Convert department-specific scheduling rules into automated workflows.
  • Design and build Cadence decision trees, questionnaires, and mapping logic.
  • Review, clean up, and standardize legacy visit types across clinical specialties.
  • Connect scheduling workflows with templates, automated workqueues, MyChart Open and Direct Scheduling, and Ticket Scheduling.
  • Keep technical knowledge current through training, research, industry resources, workshops, and knowledge sharing.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • A minimum of four years of relevant experience may substitute for a degree.
  • Relevant certifications or proficiencies may be required, with a target completion date within 90 days after WVUHS Information Technology training.
  • At least one year of relevant experience is preferred.
  • Operational experience with applicable business, clinical, payer, or web application systems and workflows.
  • Proficiency in systems administration.
  • Experience in inpatient and outpatient clinical settings.
  • Understanding of clinical data management and healthcare interoperability standards, including HL7, FHIR, and DICOM.
  • Knowledge of cloud-based healthcare applications and web services.
  • Knowledge of reporting tools.
  • In-depth understanding of patient access and scheduling workflows.
  • A record of successful Epic Cadence implementations.
  • Experience with advanced scheduling tools, including decision trees and mapping logic, visit type consolidation, workqueues, provider search terms, and template optimization.
  • Hands-on experience designing and building Cadence decision trees, questionnaires, and mapping logic.
  • Experience standardizing legacy visit types and integrating them with templates and automated scheduling workqueues.
  • Demonstrated experience with MyChart Open or Direct Scheduling and Ticket Scheduling.
  • Ability to travel to other WVUHS facilities or affiliated sites as required.
  • Ability to frequently walk, stand, stoop, kneel, reach, push, pull, lift, and grasp.
  • Ability to sit for extended periods.
  • Strong skills in analysis, assessment, troubleshooting, testing, communication, relationship-building, teamwork, adaptability, change management, and time management.

Benefits

  • Equal opportunity employer that complies with applicable federal, state, and local fair employment practices laws.
  • Reasonable accommodations are available for individuals with disabilities.
  • 40 scheduled hours per week.
  • Permanent position.

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