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Franklin Energy
Franklin Energy
1,001 – 5,000 Employees
ConsultingEnergySaaS
Franklin Energy is a clean energy solutions and consulting company serving utilities, state energy offices, contractors, and commercial and industrial organizations. Its work spans energy-efficiency programs, solar photovoltaic systems, battery storage, electric-vehicle charging, electrification, and related design and build services. The company also develops SaaS and digital tools, including NGAGE, Snugg Pro, PRAXIS, NEXUS, and Smart Commerce, supporting program administration, home energy assessments, commercial project workflows, customer engagement, and online commerce. Franklin Energy combines strategic consulting, implementation, software, field operations, and stakeholder collaboration to help clients expand energy programs and track measurable savings, with an emphasis on equitable participation. The company reports serving 3.7 million customers, delivering $38.2 million in low-income incentives, and working with more than 1,900 clients in its 2025 results.
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Energy Savings Operations Analyst (Remote)

Support Franklin Energy’s multifamily energy savings program through Excel-based tools, reporting, project coordination, and operational improvements.

USUnited States
$63,000 – $75,000 / year
RemoteFull-timeJuniorNo degree requiredEnglish RequiredOperations

Description

  • Identify and implement operational improvements using Excel tools, process updates, and information management enhancements
  • Create and refine reporting and tracking tools for client and program deliverables
  • Build project timelines, oversee key milestones, and communicate project progress
  • Coordinate with support teams and, when applicable, clients to complete projects and enhancements
  • Find automation opportunities through advanced Excel capabilities and information management development
  • Serve as the primary contact for process, technology, and tool enhancements
  • Plan training, process updates, and reporting capabilities associated with program enhancements
  • Help launch new tools and program features through development, testing, and training
  • Drive continuous improvement through system and process enhancements
  • Oversee program reporting activities, including invoicing, data validation, and issue resolution
  • Train additional team members on reporting tools and capabilities

Requirements

  • High school diploma or equivalent
  • 1–2 years of customer service, sales, or office experience
  • Two years of report design and development experience
  • 1–2 years of client-facing project management experience
  • Strong customer service and communication abilities
  • Ability to manage varied responsibilities in a fast-paced environment
  • Detail-oriented, organized, self-directed, and able to prioritize work effectively
  • Ability to identify and resolve application issues with customers and trade allies
  • Proficiency with Microsoft Office, particularly Word, Excel, and Outlook
  • Strong data-entry skills in tracking systems and databases
  • Effective verbal and written communication with customers, clients, and employees
  • Ability to analyze and interpret data and solve practical problems
  • Knowledge of mathematical concepts including fractions, percentages, and ratios
  • Commitment to diversity and inclusion
  • Reliable transportation
  • Valid driver’s license
  • Willingness to travel up to 10%

Benefits

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Retirement benefits
  • Paid time off
  • Paid holidays
  • Additional company-sponsored benefits and programs

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