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US Foods
US Foods
B2BFood & BeverageLogistics
US Foods is a major U.S. foodservice distributor serving restaurants, healthcare facilities, hospitality operators, and other business customers. Its operations combine food and supply distribution with delivery fleets, warehouses, sales teams, chef-facing programs such as CHEF'STORE and Stock Yards, and digital and corporate functions that support B2B customers. Roles may span logistics, driving, warehouse operations, sales, culinary programs, technology, and corporate support.
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Customer Operations Specialist, Pricing — US Foods (Arizona Remote)

Support complex pricing operations for US Foods by managing contracts, customer records, audits, and pricing workflows. This remote Arizona role works with stakeholders across the United States.

USUnited StatesAZArizona
$22 – $34 / hour
RemoteFull-timeJuniorEnglish RequiredOperations

Description

  • Provide technical pricing support for local, regional, and national customer concepts
  • Act as a subject matter expert on vendor agreements, pricing and incentive documentation, customer master data, and contracts
  • Independently evaluate and decide on complex requests from internal and external stakeholders
  • Investigate and resolve complex second-tier pricing questions and audits
  • Troubleshoot pricing calculations and establish contract linkages
  • Assess pricing methodologies and operating procedures
  • Calculate selling prices and apply markups to reach target selling prices
  • Alert Sales or Market Pricing when target selling prices cannot be achieved
  • Help team leads train and mentor associates
  • Create and maintain SOPs, reference materials, and CAMS
  • Contribute to high-profile cross-functional initiatives, including acquisitions, market transfers, and revenue management requests
  • Provide support to other Customer Operations pricing teams during peak workloads
  • Ensure contract consistency and maintain the customer master database
  • Follow compliance requirements while providing accurate customer service

Requirements

  • Bachelor’s degree or equivalent experience is required
  • At least one year of experience with vendor agreements or contract administration
  • Working knowledge of US Foods pricing rules, concepts, and processes
  • Two years of experience using Microsoft Office, including Outlook
  • Advanced Excel skills, including filters for large data sets and pivot tables, along with VLOOKUP, SUM, SUBTOTAL, COUNT, IF, CONCATENATE, and TEXT
  • Experience using at least two of PeopleSoft, CASIS, PRISM, PRIME, MDM, Tandem, Discoverer, or Invoice Search Retrieval
  • Highly proficient computer skills across multiple screens and applications
  • Strong written and verbal communication skills
  • Exceptional attention to detail with advanced algebraic, analytical, and problem-solving abilities
  • Business maturity, independent judgment, and a collaborative working style
  • Ability to manage multiple assignments without sacrificing accuracy
  • Ability to make advanced independent decisions based on research
  • Willingness and capacity to learn new systems and processes
  • Ability to prioritize work, meet critical deadlines, and remain composed under pressure in a remote or virtual setting
  • Availability to work extended or nonstandard hours, including holidays and occasional short-notice requests
  • Occasional travel may be required, under 5%
  • Experience creating or using macros is preferred
  • Experience entering detailed records into a database system is preferred
  • Experience with process or continuous improvement and waste identification is preferred

Benefits

  • US Foods benefits begin on the first day
  • Medical, dental, and vision coverage
  • 401(k) plan
  • Life insurance
  • Overtime pay
  • Health insurance
  • Pre-tax spending accounts
  • Retirement benefits
  • Paid time off
  • Short- and long-term disability coverage
  • Employee stock purchase plan
  • Flexible start time between 5 a.m. and 8 a.m. Arizona time
  • Comprehensive training programs
  • Focus on continuous improvement
  • Culture of promotion from within

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