Pinnacle Treatment Centers, Inc.
Pinnacle Treatment Centers, Inc.
1,001 – 5,000 Employees
HealthcareSocial ImpactWellness
Pinnacle Treatment Centers, Inc. is a healthcare and wellness organization operating a nationwide network of addiction treatment facilities. Its programs address substance use disorders involving opioids, alcohol, methamphetamine, fentanyl, stimulants, and prescription drugs, as well as co-occurring mental health conditions. Care includes inpatient and outpatient treatment, detoxification, medication-assisted treatment, behavioral therapies, individual, group, and family counseling, trauma support, mindfulness, and complementary therapies. With more than 135 locations, the organization focuses on accessible, evidence-based recovery services and offers 24/7 admissions support. Pinnacle Treatment Centers, Inc. serves patients through insurance programs that include Medicaid and Medicare at its opioid treatment programs and maintains accreditations from CARF, AATOD, NABH, and RCPA.

Community Relations Coordinator – Virginia (Hybrid)

Build and expand Pinnacle Treatment Centers’ Virginia OTP/MAT referral network. Manage territory relationships, community outreach, admissions growth, and treatment-center partnerships.

Description

  • Drive results across an assigned state or multi-county OTP/MAT territory
  • Build professional referral relationships with courts, corrections, hospitals, emergency departments, primary care, behavioral health providers, social services, and community organizations
  • Manage referral accounts, strengthen retention, and support admissions growth
  • Lead consumer and community outreach that increases awareness and helps reduce stigma
  • Partner closely with program directors, medical directors, and clinical teams
  • Track qualified referrals, referral-to-admission conversion, account retention, and market presence
  • Keep complete, accurate, and timely CRM records of field activities
  • Plan territory coverage, prioritize accounts, and carry out call plans
  • Follow EKRA, the Anti-Kickback Statute, patient brokering laws, HIPAA, and 42 CFR Part 2
  • Safeguard patient confidentiality and accurately communicate services, outcomes, and credentials
  • Escalate suspected compliance issues, conflicts of interest, and improper referral arrangements
  • Travel throughout the assigned territory each day using a personal vehicle, with occasional overnight and multi-day travel

Requirements

  • Bachelor’s degree in business, marketing, healthcare administration, or a related discipline, or an equivalent combination of education and relevant experience
  • Three to five years of experience in business development, sales, account management, or community outreach; behavioral health, substance use treatment, healthcare, or human services experience is preferred
  • Track record of managing a defined territory or account portfolio with measurable growth or retention outcomes
  • Experience working with professional referral networks is strongly preferred
  • Valid state driver’s license with an acceptable driving record
  • Access to a reliable personal vehicle
  • Working knowledge of OTP and MAT clinical and regulatory frameworks, including methadone and buprenorphine treatment models
  • Strong consultative selling and relationship-management capabilities
  • Disciplined approach to territory planning and account prioritization
  • Ability to independently manage a large, geographically dispersed account portfolio
  • Proficiency with CRM platforms such as Salesforce or comparable systems, Microsoft Office, and standard business communication tools
  • Peer recovery specialist certification, CADC credential, or comparable SUD-related certification is helpful but not required

Benefits

  • Performance-based incentive opportunity tied to territory growth and account retention metrics
  • Mileage reimbursement or vehicle allowance for territory travel
  • Comprehensive benefits package
  • 18 days of paid time off
  • 401(k) plan with company match
  • Discounted tuition and scholarships through Capella University

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