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Erie Insurance Group
Erie Insurance Group
5,001 – 10,000 Employees
AutomotiveConsultingLogistics
Erie Insurance Group provides insurance services across claims, customer service, underwriting, and risk management. Its career opportunities include roles and internships in actuarial work, data analytics, finance, sales, and marketing. The company also highlights employee training and a service-oriented workplace shaped by its founding principles, with an emphasis on diversity and inclusion.
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Claims Facilitator (Onsite) – Cary, NC

Handle automobile and property claims for Erie Insurance from its Cary, North Carolina branch office. Verify coverage, manage inquiries, issue payments, and maintain accurate claims records.

USUnited StatesNCNorth Carolina
$40,121 – $64,090 / year
On-siteFull-timeJuniorNo degree requiredEnglish RequiredFacilitatorGeneral

Description

  • Resolve claims within assigned authority with limited supervision
  • Process first-party auto, third-party clear-liability auto, and low-severity property claims
  • Contact policyholders and claimants throughout the claims process
  • Confirm coverage and establish appropriate reserves
  • Set up and issue payments through ERIE-approved methods
  • Communicate with all parties involved in each claim in line with ERIE standards
  • Respond to questions from policyholders, agents, insurers, claimants, and other contacts
  • Record loss details in the claims system
  • Prepare claim-related correspondence, forms, and supporting documents
  • Review open claims and related activities regularly
  • Assist with property claims during high-volume periods
  • Complete other related tasks and duties assigned by the supervisor

Requirements

  • High school diploma or GED plus one year of related claims, customer service, or clerical experience
  • Equivalent educational experience is required
  • Obtain the appropriate state license within 45 days of hire as an external applicant or 90 days as an internal applicant
  • General insurance coursework or education is preferred
  • An associate or bachelor’s degree is preferred
  • Perform manual keying, data entry, information processing, and computer work frequently, typically 50–80% of the time
  • Drive occasionally as required
  • Occasionally climb or access elevated areas
  • Occasionally move more than 50 pounds with lifting-assistance equipment
  • Occasionally lift or move items weighing 0–20 pounds
  • Occasionally lift or move items weighing 20–50 pounds
  • Occasionally push, pull, or move wheeled objects or equipment

Benefits

  • Health, prescription, dental, and vision coverage for employees and dependents begins on the first day of employment
  • Employees currently contribute as little as 3% toward monthly medical and prescription premiums, with ERIE covering up to 97%
  • Traditional pension plan with vesting for full-time employees after five years
  • 401(k) plan with a company match of up to 4%
  • Paid vacation, personal, sick, bereavement, and parental leave
  • Tuition assistance for higher education and industry certifications
  • Company-paid basic life insurance
  • Short- and long-term disability coverage
  • Orthodontic benefits for children and adults
  • Adoption assistance
  • Fertility and infertility coverage
  • Employee well-being programs
  • Paid time for volunteer service
  • Annual dollar-for-dollar matching for charitable donations
  • An annual bonus may be available

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