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Cisco is an enterprise technology company focused on networking, security, and digital infrastructure. Its portfolio includes routers, switches, optical transceivers, programmable silicon, edge computing platforms, Webex collaboration tools, observability products, AI-enabled software, and cloud-managed services. Cisco serves enterprises, service providers, and governments, supporting the design, operation, and security of large-scale networks and data centers through technology, professional services, training, and ongoing support.
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Cisco Content Designer, UX Writing

Shape interface language, terminology, and information architecture for Cisco’s security, observability, and platform software. Collaborate with teams across design, product, engineering, research, and marketing.

USUnited StatesNYNew York
$124,000 – $174,800 / year
RemoteFull-timeMiddleSeniorEnglish RequiredContent Marketing Manager

Description

  • Design clear, consistent interface copy for labels, error messages, empty states, onboarding, tooltips, and other product surfaces.
  • Lead information architecture and navigation for complex product areas, informed by research and users’ mental models.
  • Establish and maintain terminology across products.
  • Work with product management and product marketing to resolve naming conflicts and reach lasting decisions.
  • Create content guidelines and patterns, including standards for error messages, capitalization, and in-product help.
  • Build and maintain in-product guidance, including walkthroughs and tours.
  • Help set design system standards so content patterns are consistent and reusable.
  • Work with design and research teams on usability studies and card-sorting exercises.
  • Equip product designers with frameworks and AI-assisted tools to maintain quality at scale.
  • Collaborate with product design, product management, engineering, research, and marketing across security, observability, and platform products.

Requirements

  • Bachelor’s degree and 5 years of related experience, or a master’s degree and 3 years of related experience.
  • Related experience must include content design and UX writing.
  • Experience in content design, UX writing, or a closely related discipline for complex software products.
  • Experience aligning product, marketing, and engineering stakeholders on terminology and naming decisions.
  • Preferred: adaptability and resilience when working through ambiguity.
  • Preferred: ability to explain the strategic value of content design to key stakeholders.
  • Preferred: strong UI writing craft, with clear, concise, consistent copy across varied interface surfaces.
  • Preferred: working knowledge of information architecture, taxonomy, and navigation.
  • Preferred: experience with Figma and design systems; Magnetic or a comparable enterprise design system is a plus.

Benefits

  • Medical, dental, and vision insurance.
  • 401(k) plan with Cisco matching contributions.
  • Paid parental leave.
  • Short- and long-term disability coverage.
  • Basic life insurance.
  • Cisco restricted stock unit grants may be available.
  • 10 paid holidays per full calendar year.
  • One floating holiday for non-exempt employees.
  • One paid day off for the employee’s birthday.
  • Paid year-end holiday shutdown.
  • Four paid personal wellness days.
  • 16 vacation days per full calendar year for non-exempt employees.
  • Eligible exempt employees can use a flexible vacation program with no defined limit.
  • 80 hours of sick time provided on the hire date and each January 1 thereafter.
  • Carry forward up to 80 unused sick hours.
  • Additional paid time off for critical or emergency family matters.
  • Optional 10 paid volunteer days per full calendar year.
  • Annual bonuses may be available for non-sales roles.
  • Performance-based incentive pay for employees on sales plans.

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