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Services Administrator – Tronc Administration (Hybrid, St Albans)
Administer hospitality tips, service charges, and gratuity distributions for UK venues. Manage client data, records, budgets, and payroll-related processes for WMT Troncmaster Services.
विवरण
- Calculate and distribute tips, service charges, and other gratuities for employees at UK hospitality venues.
- Review and analyse client-supplied data to support accurate, timely award distributions.
- Manage spreadsheets and substantial datasets using Microsoft Excel.
- Oversee tronc-related budgets after completing the required training.
- Handle client enquiries and communicate professionally with businesses.
- Develop effective working relationships across an allocated client portfolio.
- Use Microsoft Excel, Word, Outlook, and internal business systems.
- Keep precise digital records within a paperless filing environment.
- Index, organise, and store client documentation accurately.
आवश्यकताएँ
- Intermediate to advanced Excel proficiency, including VLOOKUP or XLOOKUP, IF formulas, and PivotTables.
- Strong numerical skills and confidence handling data.
- Experience in payroll, finance administration, data processing, hospitality administration, or another process-led role.
- Exceptional attention to detail and accuracy.
- Effective time management, with the ability to meet deadlines and balance competing priorities.
- Customer-oriented approach with clear, professional communication skills.
- Ability to follow established procedures while identifying and challenging inaccurate information.
- Calm, structured, and methodical working style.
- Enthusiasm for learning specialist tronc procedures and relevant legislation.
- Payroll experience is advantageous but not required.
- Applicants may complete an assessment involving numerical reasoning, verbal reasoning, and logic.
लाभ
- 25 days of annual leave, plus three days off over Christmas.
- Hybrid working arrangement.
- Private health insurance.
- Access to Digicare+.
- Employee Assistance Programme.
- Professional subscriptions.
- Inclusive, diverse workplace with a focus on equity, inclusion, and flexibility.
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